Intake Coordinator

Intake Coordinator & Administrative Specialist TLC Wellness The Lincoln Center for Family and Youth

About the Role
TLC Wellness part of The Lincoln Center for Family and Youth is seeking an organized responsive and systems-oriented Intake Coordinator to serve as the first point of contact for individuals and families seeking care.
This role is central to ensuring a smooth supportive and efficient intake experience while also assisting with administrative operations and billing support. It is an ideal opportunity for someone who enjoys both working directly with people and building the systems that support a growing organization.
As part of a rapidly expanding team this role offers the opportunity to create refine and own intake processes that directly impact access to care and organizational growth.

What Youll Do
Client Intake & Scheduling
Respond to all new client inquiries within 24 hours
Guide individuals and families through the intake process with clarity and support
Schedule intakes and match clients with appropriate clinicians
Systems Building & Process Development
Build refine and manage intake workflows and tracking systems
Identify gaps in current processes and implement improvements
Help create scalable systems to support continued growth
Coordination & Referral Management
Serve as a key point of contact for referral sources and community partners
Track referral sources and support follow-up and outreach efforts
Collaborate with leadership on marketing and referral pipeline growth
Administrative & Operational Support
Support day-to-day office operations and scheduling coordination
Help maintain organization across systems communication and documentation
Monitor clinician availability and support efficient scheduling flow
Billing Support (OCY Services)
Assist with billing-related tasks specific to OCY services
Ensure documentation is complete and supports billing requirements
Coordinate with billing supports to resolve outstanding items
What Were Looking For
Strong organizational and communication skills
Ability to manage multiple priorities in a fast-paced growing environment
Comfort with systems scheduling platforms and administrative workflows
Experience in healthcare behavioral health or administrative roles preferred
A proactive solution-oriented mindset
Someone who enjoys building and improving systemsnot just maintaining them
Why Join TLC Wellness & The Lincoln Center for Family and Youth
Be part of a mission-driven growing organization expanding access to care
Opportunity to help build and shape systems from the ground up
Collaborative team environment with strong leadership support
Meaningful work connecting individuals and families to care
Clear opportunity for growth and role development over time
Growth Opportunity
This role is designed with growth in mind and may evolve into:
Intake Manager
Operations Coordinator
Practice Management or Program Support roles