Product Support Specialist
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
Location: Edmonton AB MondayFriday (5x2) Full-Time PermanentThe Product Support Specialist plays a critical role in executing the product support strategy for our mining this hybrid position you will build strong partnerships with external customer contacts and internal support teams to ensure Finning delivers bestinclass product support solutions. A key responsibility of this role is leveraging strong Excel and data analysis skills to support component forecasting by reviewing equipment and component data identifying trends and translating insights into clear actionable recommendations on which machines and components need to be addressed. Your efforts will focus on maximizing customer fleet productivity and uptime through proactive datadriven solutions. Additionally you will work to grow Finnings parts and service market share by developing profitable longterm product support solutions in close collaboration with internal teams and Caterpillar.
Job Description:
Manage the successful execution of assigned product support business for your mining accounts.
Ensuring a strong focus on parts customer satisfaction (relationship building & strengthening retention).
Directtimelyresolutions to customer issues.
Maintainaccurateand updated customer data including equipment populations equipment hours and contacts.
Leverage customer and Finning data to develop short and long-range parts and component forecasts and partner with the customer tovalidate.
Develop and prepare supported by internal marketing support teams customer quotesproposalsand responses to product support RFP/RFQ.
Attend weekly customer scheduling meetings (planning meetings parts meetings etc.)
Lead monthly meetings with your assigned customer base with documented actions.
Proactively manage fleet components with the use ofcomponentmanagement tools.
Contractual product support requirements and Customer Value Agreements.
Ability to connect and build trust with others internally and externally with theappropriate influenceand ability to resolve differences at Finning Caterpillar and customer operational levels.
Education & Experience
Minimum of3years ofclientfacingexperience managing large complex customer accounts preferably within mining heavy equipment or industrial environments.
Advancedproficiencywith Microsoft Office applications withparticular strengthin MS Excel including analyzing large data setsidentifyingtrends and translating data into clear actionable recommendations.
Demonstrated experience withcomponentforecasting including reviewing equipment andcomponentdata to proactivelyidentifymachines and components that require attention.
Familiarity with CRM tools and systems to support customer relationship management and opportunity tracking.
Strong parts and service background is considered a significant asset.
Provenproblemsolvingability witha track recordof independently managing initiatives and delivering results across all project phases with minimal supervision.
Exceptional interpersonal and communication skills with the ability to address sensitive issues influence outcomes and collaborate effectively with stakeholders both inside and outside the business unit.
Solid understanding of best practices related to mining equipment operation maintenance and lifecycle management.
Automotive or heavy equipment experience ordemonstratedmechanical and equipment systems knowledge is highly desirable.
Sound business acumen including an understanding of support systems as well as credit and financing practices.
Please note:
25% travelfor this roleincluding Fort McMurray
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
IC
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
