About the role:

We are hiring a Senior Manager Programs to lead a strategic rare disease client program within Innomar Strategies Cencora This role will be responsible for overseeing program operations managing client relationships leading teams supporting financial performance and driving continuous improvement.

The ideal candidate is an experienced leader from the pharmaceutical biotech specialty services or patient support program environment. You are comfortable managing complex programs working directly with clients leading people and presenting to senior stakeholders. Experience supporting rare disease programs reimbursement services risk management programs post-marketing studies or patient assistance programs is highly desirable.

This is a leadership role requiring strong business acumen client management capability operational discipline and the ability to develop and motivate teams

What You Will Do:

As the Senior Manager Programs you will:

• Lead and support strategic and tactical planning for a rare disease client program.
• Provide leadership to Program Managers and team members to ensure program objectives are met.
• Oversee operational planning including budget utilization profitability staffing and performance tracking.
• Support financial management including profit and loss responsibility invoicing expenses contracting purchasing and vendor oversight.
• Prepare and review monthly billing reports for client invoicing.
• Manage strategic client relationships and support account management activities.
• Partner with senior leadership to enhance existing programs and support business growth.
• Present operational and performance updates to executive leadership as required.
• Identify opportunities for process optimization quality improvement and service enhancement.
• Support forecasting staffing new business development and client service planning.
• Assist with proposal development contracting pricing and client presentations.
• Monitor industry trends and relevant legislative developments impacting pharmaceutical services.
• Develop performance standards for Managers and measure progress against expectations.
• Provide coaching performance management annual reviews objective setting and development planning for direct reports.
• Collaborate with internal and external subject matter experts to support program success.
• Ensure services are delivered accurately completely on time and in alignment with quality expectations.
• Identify risk areas and support proactive mitigation and continuous improvement plans.
• Ensure all Adverse Events are reported to the appropriate units or departments.
• Complete other related duties as required.

What You Bring

Required Qualifications

• University degree in science healthcare or a related discipline or an equivalent combination of experience and education.
• At least5 years of experiencein the pharmaceutical or biotech industry.
• At least2 years of people management experience.
• At least12 years of client management experience.
• Strong understanding of pharmaceutical services specialty programs or patient support operations.
• Experience leading teams and managing program performance.
• Strong business financial analytical and operational management skills.

Preferred Qualifications

• Experience with rare disease programs or specialty pharmaceutical programs.
• Knowledge of reimbursement patient assistance programs risk management programs Health Canada requirements post-marketing studies or clinical research.
• Experience with proposal writing pricing contracting and client presentations.
• Bilingual French/English skills are considered an asset.

Skills for Success

You will be successful in this role if you have:

• Strong leadership and people management capability.
• Excellent client relationship management skills.
• Strong strategic thinking and decision-making ability.
• Excellent written verbal and presentation skills.
• Strong financial acumen including budgeting utilization profitability and expense oversight.
• Analytical skills with the ability to interpret data identify trends and support business decisions.
• Strong organizational skills and attention to detail.
• Ability to manage competing priorities and consistently meet deadlines.
• Excellent problem-solving skills and a continuous improvement mindset.
• Ability to collaborate effectively across functions and with external partners.
• Strong knowledge of the pharmaceutical and biotechnology business environment.
• Proficiency with Microsoft Word Excel PowerPoint and other Microsoft Office applications.

Language Requirement

The successful candidate may have daily contact with unilingual English-speaking customers patients or cross-functional colleagues. Strong English communication skills are required. French/English bilingualism is an asset.

Why Apply

This is an exciting opportunity to lead a meaningful rare disease client program and contribute to services that support patients healthcare professionals and pharmaceutical partners. You will play a key role in program strategy operational performance client satisfaction team development and business growth.

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment requested AmerisourceBergen will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.

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