Business Development Representative

Position Purpose:

As a Business Development Representative at SRS you will play a crucial role in driving customer acquisition and growth. You will engage with current and prospective customers through a high volume of outbound and inbound calls and emails building relationships qualifying leads and nurturing them through the customer journey.

Key Responsibilities:

• Execute daily outbound outreach across calls SMS and email to engage prospective customers generate interest and initiate the sales process.

• Conduct structured discovery to assess customer eligibility needs timing and intent; identify qualified opportunities for downstream sales teams.

• Convert qualified conversations into live transfers or scheduled appointments with Account Executives/Territory Managers ensuring a seamless handoff.

• Maintain accurate and up-to-date records in CRM including call outcomes lead status follow-ups and dispositioning.

• Systematically follow up on warm leads prior contacts and nurture opportunities to increase conversion rates and pipeline velocity.

• Utilize established call frameworks and messaging while continuously refining delivery based on performance feedback and results.

• Develop a strong understanding of SRS offerings value propositions and customer profiles to confidently address questions and position solutions.

• Consistently meet or exceed daily weekly and monthly KPIs including call volume contact rate qualified leads and conversion metrics.

• Deliver professional compliant and customer-centric interactions that build trust and reflect the companys brand standards.

• Partner closely with leadership to improve lead quality feedback loops and overall conversion performance.

• Adhere to all regulatory requirements call guidelines and internal quality assurance standards.

• Actively participate in training coaching and call reviews to improve talk tracks objection handling and closing effectiveness.

Direct Manager/Direct Reports:

• Reports to: Sales Enablement Manager

Travel Requirements:

• Limited- as needed

Physical Requirements

• Stationary Sitting/Standing:Ability to remain seated or at a workstation for long periods typically 50-75% of the shift.

Working Conditions

• Environment:high-density offices with several feet between coworkers or remote home offices. It is often a noisy fast-paced environment.

• Physical Demands:Highly sedentary; employees spend a high portion of the shift seated looking at a screen and wearing headsets.

• Work Content:Repetitive interaction including answering queries resolving complaints processing orders or handling outbound sales calls both manually and with a dialer.

• Performance Tracking:Strict monitoring of metrics such as Average Handle Time (AHT) customer satisfaction scores and adherence to schedules.

• This isan onsite position Monday through Friday 9:00 AM to 6:00 PM with occasional adjustments to hours based on regional time zones.

Minimum Qualifications

• 1 year of experience in outbound sales lead generation or call center prospecting (high-volume dialing environment preferred).

• Demonstrated ability to execute high-volume outreach across calls SMS and email while maintaining quality conversations and accurate data capture.

• Clear professional verbal and written communication skills with the ability to quickly build rapport and guide conversations.

• Ability to identify customer needs ask effective discovery questions and position value in a concise and compelling way.

• Basic understanding of sales pipeline management including lead tracking follow-ups and status updates.

• Working knowledge of CRM systems (e.g. Salesforce HubSpot or similar) and standard sales productivity tools.

• Ability to manage daily activity metrics (calls contacts conversions) in a fast-paced performance-driven environment.

• Willingness to work closely with Account Executives and leadership to ensure smooth lead handoff and conversion.

• Reliable coachable and accountable for individual performance metrics and goals.

Preferred Qualifications

• Background in FinTech Sales Tech financial services or building products (e.g. roofing siding pool).

• Proven success exceeding outbound KPIs (dials contact rate qualified leads set appointments) in a call center or inside sales team.

• Familiarity with structured sales frameworks (e.g. SPIN Challenger Sandler) and objection-handling techniques.

• Strong comfort level with sales tools such as dialers automation platforms sequencing tools and data enrichment systems.

• Track record of moving leads efficiently through early-stage funnel metrics (contact qualify transfer/set).

• Ability to balance volume with qualitycreating positive customer experiences while maintaining high productivity.

• Demonstrated initiative in improving scripts workflows or personal performance without constant oversight.

• Ability to interpret basic sales metrics (conversion rates pipeline velocity) and adjust behavior accordingly.

• Experience operating in a fast-changing environment with evolving scripts offers or target markets.

Minimum Education:

• HS Diploma or equivalent

Preferred Education:

• Associates degree or greater

Minimum Years of Work Experience:

• 1 Year

Competencies:

• Drive Results

• Conversational Control & Call Navigation

• Discovery & Qualification

• Value Communication

• Objection Handling & Rebuttal

• Conversion Focus (Results Orientation)

• CRM Discipline & Pipeline Management

• Coachability

• Agility and Resilience

• Time & Activity Management

• Customer Focus

• Technical & Systems Proficiency

• Collaboration

Work Location: In office

Job Location: