Cashier Part-Time

Cashiers at Hingham Lumber Company play a key role in creating a positive customer experience from the moment customers enter the store until they complete their purchase. As the first and last point of contact cashiers help build lasting customer relationships by providing friendly efficient service and working closely with the Hardware Sales Team to ensure every customer has an exceptional experience.

This is a part-time position averaging approximately 24 hours per week including every other Saturday. Hingham Lumber is closed on Sundays.

Key Responsibilities:

Customer Service

• Greet and acknowledge every customer entering the store and create a welcoming environment.
• Ask customers if they need assistance locating products and direct them to the appropriate area or contact a Hardware Sales Associate for additional help.
• Engage with customers at checkout by asking if they found everything they needed.
• Promote the Ace Rewards program by asking each customer if they are a member and offering enrollment when applicable.
• Process customer transactions accurately and efficiently while providing excellent customer service.
• Scan all merchandise properly to ensure accurate inventory tracking.
• Thank every customer at the completion of the transaction and provide receipts and promotional materials as needed.
• Professionally communicate customer concerns or complaints to management including all relevant information.

Teamwork & Communication

• Maintain strong communication with the Hardware Team and Management to ensure important information and customer concerns are shared effectively.
• Contribute positively to the team environment by maintaining a professional and cooperative attitude.
• Support and mentor coworkers by sharing best practices and customer service knowledge.
• Work collaboratively with all departments to promote high standards of customer service and store operations.

Store Operations

• Maintain clean organized and well-stocked cashier stations and front-end areas.
• Perform general housekeeping duties including wiping carts cleaning credit card terminals dusting merchandise sweeping and organizing checkout displays.
• Keep front-end supplies stocked including bags receipt paper Ace Rewards materials paint sticks and other necessary items.
• Stay informed on current promotions sales events and featured products.
• Assist with additional tasks as staffing and workflow allow including making keys retrieving shopping carts stocking shelves and returning merchandise.
• Perform other duties as assigned based on business needs.

Qualifications & Competencies

• Basic computer and cash handling skills.
• Strong customer service skills with a friendly and professional demeanor.
• Ability to work independently and efficiently
• Positive attitude with flexibility and willingness to assist wherever needed.
• Strong interpersonal and communication skills.
• 2 years of retail or similar customer-facing experience preferred.
• Professional appearance and conduct.
• Ability to work effectively as part of a team.