Junior CSM miLibris CDD 12 mois

Join miLibris !

miLibris is a digital tech company with a start-up mindset founded in Paris in 2009. In 2020 miLibris joined Cafeyn Group a leading digital news streaming platform accelerating its growth and international expansion.

Our mission is to help publishers and content distributors successfully deploy their digital distribution strategies through premium software solutions.

Leading media companies trust us every day including:

• Daily Press: Le Figaro Les Echos Libération La Provence Sud Ouest JDD La Vanguardia

• Magazine Publishers: Paris Match Elle Challenges Sciences et Avenir

• Professional & Specialized Media: Lexis Nexis Lextenso

Thanks to our expertise in digital publishing and product innovation we continue to expand into new markets and support a broader range of content creators worldwide.

Your team & responsibilities

As a Junior Customer Success Manager you will join the Client Success & Technical Support team and play a key role at the intersection of customers sales and technical teams.

This role is ideal for a junior profile with a strong interest in technology digital products and SaaS environments combined with excellent communication and relationship-building skills.

You will work closely with:

• Client stakeholders (digital marketing subscription product technical and management teams)

• Internal sales teams

• Internal technical teams (backend frontend mobile product)

Your mission will be to ensure customer satisfaction support long-term client relationships and help clients fully leverage our digital publishing solutions.

Your missions

Customer Success & Client Support

• Build strong relationships with assigned client accounts

• Support clients in their day-to-day use of our solutions

• Analyze and manage customer requests and incidents

• Identify qualify and follow up on bugs with technical teams

• Coordinate issue resolution and communicate updates clearly to clients

• Contribute to customer retention and overall client satisfaction

SaaS Product & Technical Operations

• Participate in client onboarding and solution deployment

• Configure and manage various back-office settings independently

• Assist sales teams during pre-sales phases and product demonstrations

• Help clients understand technical workflows and best practices

• Work with third-party services such as Push Notifications Analytics Advertising Subscriber Databases CMPs etc.

Digital Project Coordination

• Gather and clarify client needs

• Contribute to project specifications and estimations

• Coordinate planning with technical teams

• Monitor project delivery testing and production rollout

• Ensure smooth communication between all stakeholders

• Work closely with both web and mobile ecosystems and progressively develop expertise around Apple and Google environments.
  

Who are we looking for

You are at the right place if you have

• A strong interest in tech SaaS products and digital ecosystems

• Excellent communication and interpersonal skills

• A customer-oriented and solution-driven mindset

• Strong organizational and multitasking abilities

• Curiosity and willingness to learn quickly

• Good analytical and problem-solving skills

• The ability to simplify technical topics for non-technical stakeholders

• A collaborative mindset and proactive attitude

• Bachelors degree minimum (Business Digital Tech or related field)

• Fluent French and professional English required

Nice to Have

• First experience or internship in SaaS Customer Success Tech Support or Digital Project Management

• Exposure to web/mobile environments

• Understanding of APIs CMS analytics or digital platforms

• Basic knowledge of HTML or XML

• Interest in media publishing or digital content industries

This offer is for a temporary contract - CDD 1 year.

Hiring process

1. HR Interview with one of our Talent Acquisition Manager (30)

2. Hiring manager Interview with miLibriss Director

3. Peer Interview with our Customer Service team

4. Last Interview with our Account Manager

Perks & benefits of working at Cafeyn

• Classic package

We provide a Swile card for your meal vouchers Sidecare health insurance and a mobility package to reimburse your transport subscription.

• Sports

We have a partnership with Wellpass that gives you access to fitness classes and wellness activities for both exercise and relaxation as you want.

• Mental Health

You have an access to our mental health platform teale where you can book appointments with your psychologist or monitor your mental health.

• Hybrid policy

We allow you to work remotely two days per week.

• Cafeyns access

We provide you with a VIP code for Cafeyn giving you unlimited access to all content on our platform.

• Team life

We organize four office meet-ups per year. These occasions allow us to gather with our international offices celebrate company updates and spend quality time together.

You dont have to match all the requirements if you feel this offer could be a great opportunity for you reach out anyways! We hire based on talent and we promote inclusivity inside Cafeyn and strongly believe that our culture is strongest when it is the most diverse.