HybridLocal Desktop Support Technician with

Job ID: CO-()

Hybrid/Local Desktop Support Technician with Imaging software/hardware/Peripheral/drivers installation/troubleshooting Asset Management Ticketing ServiceNow Vulnerability remediation User support experience

Location: Denver CO (CO OIT)
Duration: 12 Months

Candidate Must Be Local

Worker will commute to the Denver Metro area several times a week providing assistance to multiple onsite locations serviced by OIT DSS

Job Description:
The project consists of being part of the Strategic Work Assignment Taskforce with the objective of assisting multiple teams throughout OITs Deskside Support teams throughout the Denver Metro area. The SWAT team assists many of the OIT DSS teams with device imaging and deployment ticket (both Tasks and Incidents) completion troubleshooting device life cycle management and assisting with other team objectives. This position will require being stationed at several different locations throughout the state on a week-to-week basis to assist with specific projects or to provide extra assistance to DSS teams. Work shifts are from 8am to 5pm.

Scope of Work
The Service Provider will provide and maintain the following duties and responsibilities:

Imaging and Deployment of Computers:
Preparing desk-facing devices (including but not limited to laptops desktops phones and printers) using OIT standard methods. Also the installation of software drivers and updates before deploying the device to the intended user.

Device Surplus:
Breaking down and removing hard drives from out-of-warranty or disabled devices cataloging them and transporting them to their location of destruction.

Asset Management:
Maintaining accurate information within OITs asset management systems or all desk facing devices (including but not limited to laptops desktops phones and printers)

Incident Ticket Completion
Providing customers with break-fix tier one and two troubleshooting support to be tracked within the Service Now ticketing system. These tickets will be completed within the SLA time limit.

Task Ticket Completion:
Provide customers with tier one and two serviceable action items including software installation device setup device transportation/removal shipping and other non-break-fix action items. These tickets will be completed within the SLA time limit and kept up to date with notes at minimum once per week until resolved.

Multi Agency Assistance
The contractor will be asked to assist one or more of the following agencies and is expected to be able to travel and have a mode of transportation between agencies in the Denver Metro area.
Vulnerability remediation
Office move support
Peripheral support: Monitors docks printers headsetsetc.
Onboarding and offboarding End User support

Meeting Attendance:
Attend project update and status alignment meetings.

innoSoul Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically business solutions for Application Development System integration network or software installation support Custom Web Development Hosting solutions. Our value-added solutions leverage technology to enhance business performance increase productivity and secure data.