WMS L3 Analyst

Role: WMS L3 Analyst

Location: San Ramon CA: Onsite

Duration: Long Term Contract

Summary:

• Lead RCA and permanent fixes for complex recurring WMS incidents and problems across inbound storage picking shipping and inventory flows.
• Troubleshoot and coordinate resolution for interface issues between WMS ERP OMS and associated systems.
• Define and enforce support runbooks SOPs and knowledge base for L2 teams.
• Provide on call and peak season support coverage as the WMS SME and coordinate incident bridges for critical issues.
• Monitor key WMS health and warehouse KPIs and open structured problem tickets or requests to dev/vendor teams when code changes are required.

Key Required Skills:

• Minimum 6 8 years of hands-on experience supporting Warehouse Management Systems including at least 3 years as an L3 / SME in a production environment.
• Direct experience supporting any WMS in a multi-site distribution network.
• Strong ability to analyze logs jobs/batches and interface messages to isolate root causes.
• Working knowledge of SQL or similar query tools for data validation transaction tracing and inventory/order reconciliation.
• Familiarity with RF devices label printers and warehouse network basics sufficient to collaborate with infrastructure teams on end-to-end issue resolution.
• Proven experience in incident problem and change management (ITIL) including running bridge calls and documenting RCAs.
• Demonstrated ability to create and maintain SOPs knowledge articles and configuration documentation for L1/L2 and operations teams.
• Strong stakeholder management skills; able to work directly with DC managers operations leaders and business owners under time pressure.
• Experience in server-side programming in any object-oriented languages like Java Python etc.
• Ability to work as an individual contributor and solving complex problems.