ServiceNow- ITAM

Role - ServiceNow- ITAM

Location North Carolina US (Remote work is also fine but the candidate must be able to go to the office when required)

ONLY W2

Note :- Active certification is mandatory.

ITAM Role Overview

The ServiceNow ITAM Consultant/Architect is responsible for designing implementing and optimizing IT Asset Management (ITAM) solutions on the ServiceNow platform. The role focuses on Hardware Asset Management (HAM) and Software Asset Management (SAM) across the full asset lifecycle-from procurement to retirement-enabling cost optimization compliance and governance.

Key Responsibilities

Design and implement ServiceNow ITAM solutions including: Hardware Asset Management (HAM)

Software Asset Management (SAM / SAM Pro)

Configure and manage end-to-end asset lifecycle processes (request procure deploy maintain retire)

Establish and maintain accurate asset inventories and data integrity across hardware and software repositories

Enable license compliance normalization reconciliation and optimization for software assets

Integrate ITAM with CMDB Discovery Procurement SCCM JAMF Intune Flexera and other third-party tools

Define and enforce asset governance policies and controls in collaboration with IT Finance and Procurement teams

Build dashboards and reports for asset utilization compliance cost savings and audit readiness

Support audits using accurate asset and license data

Participate in pre-sales solution workshops and architectural discussions when required

Required Skills & Experience

Strong hands-on experience with ServiceNow ITAM (HAM & SAM)

Solid understanding of: IT asset lifecycle management

Software license models and compliance

Hardware inventory and logistics processes

Experience with CMDB Discovery and data reconciliation

Proficiency in ServiceNow configuration and scripting (Flow Designer Business Rules Script Includes Reporting)

Strong stakeholder management skills with IT Procurement Finance and Audit teams

Certifications (Preferred)

ServiceNow CSA (Certified System Administrator) - Must

CIS Software Asset Management (CIS-SAM) - Must

CIS Hardware Asset Management (CIS-HAM) - Must

ITIL Foundation (preferred)

CTA / CMA for senior architect roles