Senior Project Manager – ITSM ServiceNow

Inabia Software & Consulting

Job Location:

New York City, NY - USA

Yearly Salary: USD 145000 - 165000

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Senior Project Manager ITSM / ServiceNow
Location: Hybrid New York City NY (Wednesday/Thursday onsite)
Travel: Bi-weekly travel acceptable for non-local candidates
Experience Required: 1420 years
Compensation: Target Base: $145000$165000 bonuses

Company Overview
At Inabia Solutions & Consulting Inc. we partner with organizations to deliver enterprise technology transformation initiatives that improve operational efficiency service delivery and business performance. Our teams specialize in consulting-led delivery models enterprise modernization cloud transformation and digital engineering solutions for complex business environments.

Role Overview
We are seeking a highly experienced Senior Project Manager ITSM / ServiceNow to lead enterprise-scale ServiceNow implementations within fixed-price consulting engagements. This role requires a confident delivery leader with deep expertise managing end-to-end ITSM implementations while balancing scope budget timelines and stakeholder expectations in complex enterprise environments.
The ideal candidate will bring strong vendor-side consulting experience exceptional client communication skills and a proven ability to deliver successful ServiceNow programs across ITSM and adjacent modules.

Key Responsibilities
Program Delivery & Governance

Lead end-to-end ServiceNow implementations in fixed-price delivery models.
Manage delivery across ITSM CMDB ITAM ITOM and related ServiceNow modules.
Own project planning execution governance budgeting risk management and client communications.
Ensure adherence to project milestones financial controls and contractual obligations.

Fixed-Price Delivery Management

Maintain strict control over project scope deliverables and acceptance criteria.
Manage change requests financial forecasting burn rates and project profitability.
Identify and mitigate delivery risks escalations and resource constraints proactively.

Client Engagement

Serve as the primary client-facing delivery lead throughout the project lifecycle.
Facilitate executive steering committee meetings status reporting and stakeholder communications.
Lead requirement workshops and align business objectives with technical delivery.

Team Leadership

Manage large cross-functional delivery teams across business technical QA and operations functions.
Coordinate offshore/onshore delivery models and vendor collaboration.
Mentor project teams while driving accountability and delivery excellence.

Required Qualifications

1420 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.
Proven experience managing fixed-price projects from the vendor/consulting side.
Successfully delivered 23 end-to-end ServiceNow ITSM implementations.
Experience leading implementations involving:
- ITSM
- CMDB
- ITAM
- ITOM
- Custom ServiceNow workflows
Strong IT Services & Consulting background.
Deep understanding of Waterfall and Hybrid delivery methodologies.
Strong stakeholder management communication and governance experience.
PMP ITIL or ServiceNow certifications preferred.
Bachelors degree required.

Preferred Qualifications

Public sector or government project experience
Experience managing geographically distributed teams
Strong change management and organizational transformation experience

Interview Process

Virtual interview with Lead PM
Virtual or onsite interview with Delivery Manager
Final onsite interview with Hiring Manager

What Makes You Successful

Strong executive communication and stakeholder management skills
High accountability and ownership mindset
Ability to thrive in complex fixed-price delivery environments
Strong operational discipline and financial management capability
Confident leadership style aligned with consulting delivery excellence

Required Experience:

Senior IC

Senior Project Manager ITSM / ServiceNowLocation: Hybrid New York City NY (Wednesday/Thursday onsite)Travel: Bi-weekly travel acceptable for non-local candidatesExperience Required: 1420 yearsCompensation: Target Base: $145000$165000 bonusesCompany OverviewAt Inabia Solutions & Consulting Inc. we...

Lead end-to-end ServiceNow implementations in fixed-price delivery models.
Manage delivery across ITSM CMDB ITAM ITOM and related ServiceNow modules.
Own project planning execution governance budgeting risk management and client communications.
Ensure adherence to project milestones financial controls and contractual obligations.

Fixed-Price Delivery Management

Maintain strict control over project scope deliverables and acceptance criteria.
Manage change requests financial forecasting burn rates and project profitability.
Identify and mitigate delivery risks escalations and resource constraints proactively.

Client Engagement

Serve as the primary client-facing delivery lead throughout the project lifecycle.
Facilitate executive steering committee meetings status reporting and stakeholder communications.
Lead requirement workshops and align business objectives with technical delivery.

Team Leadership

Manage large cross-functional delivery teams across business technical QA and operations functions.
Coordinate offshore/onshore delivery models and vendor collaboration.
Mentor project teams while driving accountability and delivery excellence.

Required Qualifications

1420 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.
Proven experience managing fixed-price projects from the vendor/consulting side.
Successfully delivered 23 end-to-end ServiceNow ITSM implementations.
Experience leading implementations involving:
- ITSM
- CMDB
- ITAM
- ITOM
- Custom ServiceNow workflows
Strong IT Services & Consulting background.
Deep understanding of Waterfall and Hybrid delivery methodologies.
Strong stakeholder management communication and governance experience.
PMP ITIL or ServiceNow certifications preferred.
Bachelors degree required.

Preferred Qualifications

Public sector or government project experience
Experience managing geographically distributed teams
Strong change management and organizational transformation experience

Interview Process

Virtual interview with Lead PM
Virtual or onsite interview with Delivery Manager
Final onsite interview with Hiring Manager

What Makes You Successful

Strong executive communication and stakeholder management skills
High accountability and ownership mindset
Ability to thrive in complex fixed-price delivery environments
Strong operational discipline and financial management capability
Confident leadership style aligned with consulting delivery excellence

Required Experience:

Senior IC

Apply Now

About Company

Inabia Software & Consulting

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