Director Client Success
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
1. P&L Ownership & Client Leadership Own end-to-end P&L across client portfolios ensuring revenue growth and profitability. Define and execute annual and quarterly business plans aligned with organizational goals. Drive revenue through a mix of account expansion new business acquisition and strategic partnerships.
2. Client Success & Portfolio Leadership Own relationships with key clients as a strategic marketing solutions partner. Drive long-term partnerships by aligning delivery teams with client business objectives. Ensure high retention account growth and client satisfaction across the portfolio.
3. New Business Expansion Define and lead the Agencys new business strategy across industries and service lines. Drive high-value multi-service pitches and close large mandates. Build and scale a strong business development pipeline.
4. Operations & Delivery Excellence Oversee end-to-end delivery across all client mandates ensuring quality timelines and profitability. Build scalable operating frameworks across strategy creative content influencer and performance teams. Establish strong governance mechanisms for delivery tracking reporting and accountability.
5. Organizational Leadership & Team Building Build and lead a high-performing Client Success and Business team. Establish strong second-line leadership and scalable team structures. Drive a culture of ownership accountability and performance excellence. Hire mentor and develop senior talent aligned with business growth. Qualifications & Skills: 13 years of experience in digital/integrated agencies with strong business and operational leadership exposure. At least 2 years of owning and scaling Revenue and P&L targets. Demonstrated success in closing large enterprise deals and building long-term client partnerships. Experience leading teams and operating successfully with cross-functional business units to create alignment around client objectives. Strong business and operational mindset with the ability to scale systems processes and teams. Excellent executive presence leadership capability and stakeholder management skills
1. P&L Ownership & Client Leadership Own end-to-end P&L across client portfolios ensuring revenue growth and profitability. Define and execute annual and quarterly business plans aligned with organizational goals. Drive revenue through a mix of account expansion new business acquisition and strategic partnerships.
2. Client Success & Portfolio Leadership Own relationships with key clients as a strategic marketing solutions partner. Drive long-term partnerships by aligning delivery teams with client business objectives. Ensure high retention account growth and client satisfaction across the portfolio.
3. New Business Expansion Define and lead the Agencys new business strategy across industries and service lines. Drive high-value multi-service pitches and close large mandates. Build and scale a strong business development pipeline.
4. Operations & Delivery Excellence Oversee end-to-end delivery across all client mandates ensuring quality timelines and profitability. Build scalable operating frameworks across strategy creative content influencer and performance teams. Establish strong governance mechanisms for delivery tracking reporting and accountability.
5. Organizational Leadership & Team Building Build and lead a high-performing Client Success and Business team. Establish strong second-line leadership and scalable team structures. Drive a culture of ownership accountability and performance excellence. Hire mentor and develop senior talent aligned with business growth. Qualifications & Skills: 13 years of experience in digital/integrated agencies with strong business and operational leadership exposure. At least 2 years of owning and scaling Revenue and P&L targets. Demonstrated success in closing large enterprise deals and building long-term client partnerships. Experience leading teams and operating successfully with cross-functional business units to create alignment around client objectives. Strong business and operational mindset with the ability to scale systems processes and teams. Excellent executive presence leadership capability and stakeholder management skills
