SAP CONCUR

Mandatory Skills

SAP Concur

Job Description

• Expense policy workflow and controls configuration

  • Build and support approval workflows (conditional routing by org cost object amount thresholds; delegates/proxies).

  • Configure itemization rules (e.g. hotel folio/lodging required itemization thresholds compliance checks).

  • Configure and support attendee-related rules (attendee types required attributes validation visibility).

• Employee user and access administration

  • User Administration: add modify and delete users; maintain user access lifecycle for Expense.

  • Employee Administrator: create view update and remove employees; manage expense and payment preferences and Expense roles.

  • Role Administrator: assign roles and manage role-based access controls for Expense.

  • Expense Proxy Logon: log in as an expense proxy user (within authorized groups) to troubleshoot validate and support end users.

• Expense master data and shared configuration administration

  • Expense Type Administrator: administer expense type setup/maintenance (including fields and dependencies tied to expense types).

  • Shared Configuration Administrator: create edit and delete shared configuration data used across Expense Reports and Vendor Payments.

  • Tax Administrator: view and edit tax configurations (e.g. VAT/GST/tax treatment as applicable).

  • Attendee Administrator: view and update attendee records and attendee-related reference data.

• Integrations monitoring and operational support

  • Import/Extract Monitor: view history for imports/feeds and extracts identify failures and coordinate resolution with technical/integration teams (specifically Workday and SAP).

  • Perform tier-2/tier-3 troubleshooting: isolate issues across configuration roles/permissions employee/profile data workflow logic and imports.

  • Execute UAT/regression testing for policy/workflow/role changes; document outcomes and promote changes through environments.

• Reporting and analytics (Expense)

  • Cognos Professional Author: develop and manage Cognos reporting capabilities for all assigned groups (dashboards/operational reports for audit aging compliance usage).

• Certification / advanced access requirement (good to have as this certificate/access is not easy to obtain)

  • Advanced Configuration Access: acknowledge that advanced configuration access is provisioned by SAP Concur after completing specific training/certification (and any required enablement steps) enabling deeper configuration capabilities within the Expense module.

Soft Skills that are good to have:

• Requirements elicitation & translation: run training sessions document current/future state convert policy needs into clear Concur configuration specs.

• Analytical problem solving: triage incidents isolate root cause and propose fixes.

• Clear audience-appropriate communication: explain complex configuration impacts to non-technical users; produce summaries for leadership and product owners.

• Attention to detail: ensure policy accuracy audit/compliance reliability and clean cutovers; prevent small config changes from creating downstream issues.

• Customer service orientation: empathetic support for end users and approvers; calm handling of escalations and reimbursement-impacting issues.

• Documentation discipline: create maintainable job-aids configuration notes and test scripts that reduce knowledge gaps and audit risk.