Technical Account Manager (Canada Remote)

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse collaborative and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

Varicents Customer Success team is actively seeking a Technical Account Manager withan analytic mindset and a keen focus on data. The dedicated TAM will partner with aportfolio of customers to achieve long-term goals while developing strong relationships and adapting to our evolving product offerings. The successful candidate will coach and enable their client contacts on technical needs new feature adoption encourage model optimization andfacilitatethe extension of the existing VIP agreement. This role was created to supportclientsvarying and unique technical needs during every stage of their software lifecycle journey.

What you will do:

• Assume the role of expert and specialist trusted with the responsibility of managing and nurturing your designated client portfolio.
• Review impact of new features and fixes and assess those against customers organizational needs
• Assistin configuring Varicent specific solutions based on customer requirements as requested
• Generate and communicate monthly performance and support metric reports
• Analyze usage data and metrics toidentifyremedial actionsrequired
• Help implement remedial actions for proactive maintenance
• Support other team members by troubleshooting errors bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process
• Take initiative inidentifyinggrowth opportunities
• Collaborate with our team to achieve sustainable project and product growth
• Participate in Success Planning Workshops to drive Customer Success initiatives throughCustomer Success Planning
• Work with internal stake holders to review change management process and propose future state where possible

What you will bring:

• At least 7 years of experience in IT Consulting Enterprise Software Implementation
• Bachelors Degree or higher in a technical field or a related business discipline
• Prior experience with Query Based Languages and Relational Databases
• Technical data skills including strong experience with SQL data manipulation Microsoft Excel
• Time management: organize work schedules ensuring deadlines are always met
• Strong business communication skills
• Experience in gathering and interpreting requirements and matching those with product capabilities
• Ability to empathize with customers and understand their needs at every stage of the software lifecycle
• Initiative and ability to work with minor oversight
• Ability to adapt to evolving and changing processes
• Priorhands onexperience of Varicent software products (Administering implementing and/or supporting)
• SPM Software experience

Success Outcomes

1-3 Months:

• Candidatesshould be familiar with company culture policies and internal systems.
• Training and onboarding should be learn the various sources toobtain information. Begin client and CSM introductions. Participation in team meetings and events.

4-6 Months:

• Candidatesshould be able to manage their clientsfairly independentlyand adhere to the VIP begin to prioritize their own work anddemonstrateproblem resolution personal growth and adaptability.

7 Months & beyond:

• Candidate will be given a full client portfolio. After 12 months should be able to perform all duties of a TAM including performing a complete Annual Health Check

The expected base salary range for this role is $92300.00 - $121000 CAD and individuals may be eligible to participate in our variable compensation program.

*Final compensation may vary based on experience skills designations and market conditions.

This posting is for existing vacancy

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement not replace human decision-making.