Regional Operations Manager

Job Title: Regional Operations Manager Residential Solar
Location: Hudson MA (In Office)
Employment Type: Full-Time


Job Summary

The Regional Operations Manager oversees all field operations for residential solar projects
within their designated branch. This role is the primary driver of operational excellence
responsible for leading hiring and training high-performing teams of solar installers and service
technicians.

The Manager ensures every project is completed with maximum quality and efficiency by
bridging the gap between the warehouse project management team and the job site.

Key responsibilities include:

Project & Resource Oversight: Coordinating with Project Management and home
owners to build efficient daily schedules that prioritize the most important work and have
the correct team members with the correct equipment going to complete projects in the
most efficient schedule possible.

Operational Readiness: Managing warehouse organization to ensure all teams depart
each morning with accurate job packets proper equipment and an actionable plan.

Quality Control & Documentation: Performing comprehensive project reviews and
enforcing strict site protocols. This includes ensuring all project photos and notes are
submitted in real-time before teams leave the site to allow for immediate project
disposition.

Performance Leadership: Driving key metrics around production volume and customer
satisfaction while ensuring strict adherence to safety rules punctuality and workmanship
standards.

Field Team Leadership & Management
Be the first one in the office every morning at 5:50 am prepare and set field
teams up for success.
Directly supervise and mentor regional field teams including installation crews
(roofing electrical) and service technicians (warranty repairs system
troubleshooting maintenance).
Recruit train onboard and performance-manage field personnel and
subcontractors to maintain a high-performing safety-conscious workforce.
Review and approve payroll & time tracking of all direct report field employees
Track all Time off requests- Approve and relay to the PM team for effective
scheduling.

Daily Scheduling & Appointment Management
Oversee daily appointment scheduling dispatching and real-time status updates
across all active installation and service work orders.
Ensure field teams update project management software/CRM (Salesforce-Field
Service) daily with accurate progress notes photos completion status change
orders and any issues/delays.
Monitor and resolve scheduling conflicts weather-related adjustments permitting
delays or material shortages to minimize downtime and maintain high project
completion rates.
Actively troubleshoot and problem solve with team members on site to avoid go
backs.

Project Oversight & Review
Review all active residential solar projects daily to verify scope quality feasibility
budget adherence and timeline progress.
Perform detailed project audits including site readiness installation quality
(mounting wiring inverter setup panel alignment) interconnection status and
final commissioning.
Identify and correct deficiencies early;
Collaborate with project coordinators design/engineering permitting and sales
teams to resolve bottlenecks and ensure smooth handoffs.

Operational Excellence & Process Improvement
Drive key metrics: jobs per crew per week first-time completion rate service
ticket resolution time safety incident rate.
Implement and enforce standardized field processes quality checklists and
safety protocols.
Analyze operational data to identify trends inefficiencies or training needs;
recommend and execute continuous improvement initiatives.

Safety Compliance & Customer Experience
Champion a zero-incident safety culture; lead weekly safety toolbox talks and
ensure all team members complete required certifications.
Ensure full compliance with local state and federal regulations utility
interconnection rules building codes and company policies.
Serve as an escalation point for field-related customer concerns; partner with
customer service to maintain high satisfaction and low callbacks.

Facilities Vehicles & Resource Management
Manage regional field labor material usage budget.
Coordinate material procurement inventory and logistics to prevent delays.
Oversee fleet allocation organization maintenance and safety.

Performance Metrics
Customer satisfaction score
KW per crew per week
Cost per panel to install / % of team members hitting RFE
First pass yield on inspections / service appointments / installs
-% of jobs fail inspection < 5%
-% of jobs with billing / QA tix < 5%
-Jobs completed within expected # of visits
Team safety score
Warehouse cycle count accuracy

Qualifications & Requirements

Experience
5 years in residential solar operations with at least 3 years in a supervisory or
managerial role overseeing field installation and/or service teams.
Proven track record managing high-volume residential solar projects (50
installs/year preferred).

Technical Knowledge
Strong understanding of residential PV systems including roof-mounted and
ground-mounted installations electrical integration inverters battery storage
and monitoring platforms.
Familiarity with NABCEP guidelines NEC codes OSHA standards and common
permitting/interconnection processes.

Skills
Excellent leadership communication and team-building skills.
Proficiency with solar project management tools (e.g. Salesforce
Enphase/Enlighten Tesla Solaredge).
Strong organizational and problem-solving abilities; ability to manage multiple
priorities in a fast-paced environment.
Data-driven mindset with experience tracking KPIs and driving performance
improvements.

Education & Certifications
Bachelors degree in construction management engineering business or related
field preferred (or equivalent experience).
NABCEP PV Installation Professional certification (or willingness to obtain within
first year) strongly preferred.
Valid drivers license and clean driving record required.

Preferred Attributes

Experience in a regional/multi-state operations role.
Background managing both new installations and post-PTO service/warranty work.
Comfortable with technology and process automation to reduce administrative burden on
field teams.

Compensation & Benefits
Competitive base salary performance bonus
Company vehicle or mileage reimbursement
Health dental vision insurance

401(k) with company match
Paid time off and holidays
Opportunities for career advancement in a rapidly growing renewable energy company

This role is ideal for a hands-on detail-oriented leader who thrives in the field loves solving
operational challenges and is passionate about scaling clean energy adoption through excellent
execution.

#vs1