Specialized Consumer Client Solutions Customer Segment Consultant II

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed build a career and contribute to our shared success. This includes attracting and developing exceptional talent recognizing and rewarding performance and supporting our teammates physical emotional and financial wellness through affordable competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service community college education or a wide range of work and life experiences. These journeys foster resilience leadership and innovation strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration engagement and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
Accountable for a product initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail Preferred & Small Business). Partners with Product(s) and Channel(s) teams to drive strategy and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for segment initiatives/ investments/ activities and performance. Accountable for decisions including process changes based on VOC feedback and customer analytics.

The CSC II will support the Specialized Consumer Client Solutions organization to drive responsible growth through collaborative business partnerships. Primary responsibilities of the role include but not limited to an in-depth analysis executive level report creation process design and partner integration. This understanding will be used to ensure alignment between priorities strategic goals and capacity in order to support the broader organization and initiatives

Required Qualifications:

• Excellent people skills and emotional intelligence

• Expert level Microsoft suite skills particularly PowerPoint and Excel and Sharepoint Designer

• Self-starter able to work independently with minimal oversight and guidance

• Expertise in Process Understanding and Design

• Strong organization skills including the ability to manage multiple responsibilities prioritize and meet deadlines

• Strong communication/presentation skills

• Ability to lead through influence

Desired Qualifications:

• Associate degree or equivalent work experience

• Strong leadership abilities communication and delegation skills

Skills:

• Presentation Skills

• Prioritization

• Analytical Thinking

• Attention to Detail

• Business Acumen

• Strategic Thinking

• Executive Presence

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week:

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