Customer Care Training Coordinator

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of Do you want a workplace that will challenge you and offer you opportunities to learn and grow A position at Xcel Energy could be just what youre looking for.

Position Summary

Coordinates and performs a wide variety of logistical and learning management system functions for Training and Quality Assurance organization within Customer Care. Collaborate with Training and Quality Assurance teams to support new hire onboarding and training electronic and instructor led course administration reporting and data analysis for both training and quality assurance functions. Provide responsive customer service to stakeholders and support successful implementation of a variety of learning and performance improvement initiatives.

Essential Responsibilities

• Support implementation of new and existing learning and quality programs and Quality Assurance initiatives which can include coordinating and facilitating employee and stakeholder meetings preparing and delivering presentations tracking and reporting on key metrics and creating and refining efficient program management efforts.

• Assist with or conduct research and data analysis pertaining to existing or proposed Training and Quality Assurance programs and initiatives to ensure maximum program effectiveness. Prepare and present business cases as appropriate and assist with implementation as needed.

• Interface with Training team and learning management system and administrators to transition training content into the learning platform. This includes loading material testing and basic troubleshooting assigning content to users tracking course credit and basic evaluation. Lead efforts in curriculum creation task checklists assessments and other learning management system functionality.

• Maintain confidential files personnel data and reports. Processes dept. timekeeping and payroll maintains records coordinates employee changes. Assist with managing department budget and basic material ordering.

• Schedule departmental meetings or engagement events recording notes as needed. Coordinate travel arrangements for department. Arranges schedules for training events and manager/director needs. Develops and maintains training facility management processes. Interface with Training and Quality Assurance vendors as needed.

Minimum Requirements

• Bachelors Degree in Training Education Business or related field or equivalent combination of education and experience.

• Basic knowledge of learning theory and instructional design desired along with knowledge with learning management systems.

• Proficient in Microsoft Office applications.

Preferred Requirements

• LMS Administration experience.

• Report writing.

The anticipated starting salary for the Amarillo TX area is $22.20 - $31.07.

The anticipated starting salary for the Eau Claire WI area is $24.50 - $34.30.

The anticipated starting salary for the Denver CO area is $26.50 - $37.17.

As a leading combination electricity and natural gas energy company Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at .

Benefit plans are subject to change and Xcel Energy has the right to end suspend or amend any of its plans at any time in whole or in part.

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