Primary Details

Purpose of the Role

The purpose of this role is to provide operational resilience enablement through high-quality reporting and dashboards actionable insights and analytics and disciplined data integrity/ data quality monitoring across operational resilience data sources and tools. The role supports governance and delivery rhythms by producing decision-ready metrics and packs for governance forums maintaining trusted datasets and identifying opportunities for automation and future AI-enabled reporting to improve scalability and consistency of resilience oversight.

Key Responsibilities

Reporting Dashboards & Performance Metrics

• Produce and maintain dashboards metrics and insights to support governance forums management reporting and operational resilience oversight.
• Support automation and uplift of reporting capability including standardised metric definitions reusable templates and improved self-service insights.

Insights & Analytics

• Analyse data to identify patterns emerging risks control gaps and improvement opportunities relevant to operational resilience delivery and governance.
• Provide practical stakeholder-ready insights to support planning prioritisation and performance conversations across resilience streams of work.

Governance Enablement Artefacts & Operational Rhythm Support

• Support recurring governance activities through strong reporting discipline version control and maintenance of reporting artefacts and libraries.
• Contribute to governance cycles by coordinating inputs and preparing draft materials/ packs where required.

Automation & Analytics Uplift

• Contribute to the design and implementation of reporting/ insight solutions using applicable reporting tools and AI-enabled/ agentic approaches where appropriate supporting data-driven decision making.
• Identify opportunities to improve insight quality and reduce manual effort through automation and improved system reporting capabilities.

Risk Assurance & Evidence Support

• Provide risk management support through evidence preparation data collection drafting working files and driving awareness of impending actions.

• Deliver recommendations for standardising risk and issue management administration across the business unit.
• Deliver insightful reporting across the business units RCSA profile.
• Support audit and assurance activities by sourcing evidence tracking actions and maintaining reporting traceability.

Skills & Competencies

• Ability to build maintain and interpret dashboards/reports using applicable reporting tools.
• Strong analytical thinking attention to detail and ability to translate data into clear insight and recommendations.
• Data quality mindset disciplined reconciliation controls thinking and continuous improvement orientation.
• Organised and delivery-focused able to manage multiple tasks and deadlines in a structured cadence.
• Curious and innovative with an interest in leveraging AI/ modern tooling to enhance reporting and resilience outcomes.

Necessary Work Experience includes:

• Experience in roles involving Operational Resilience (Business Continuity Third Party Risk Management IT Service Continuity Management).
• Solid exposure in general insurance / finance industry.

Preferred Work Experience:

• Exposure to roles involving data analytics and reporting governance reporting operational resilience business continuity and risk management.
• Experience supporting recurring governance activities and coordinating reporting inputs across stakeholders.
• Proficiency in Microsoft tools (Excel PowerPoint Word Applicable Reporting Tools) and comfortable working with structured datasets.

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.
• Understanding of Operational Resilience Principles (Business Continuity Third Party Risk Management IT Service Continuity Management)
• Excellent communication (written and verbal) is needed to engage with stakeholders and convey complex information clearly.
• Ability to build relationships and work effectively with diverse teams and stakeholders is important.
• Strong organizational skills are needed to manage multiple tasks and projects simultaneously.

Preferred Qualifications include:

• Experience in some Business Continuity Management System e.g. Fusion RM Archer BR Service Now RM and similar tools
• Understanding of Operational Resilience Frameworks (Business Continuity Third Party Risk Management IT Service Continuity Management)
• With certifications (e.g. Certification from Business Continuity Institute (BCI) or DRI International (DRII) Business Continuity Planner certified BC Lead Implementor certified ISO 22301 certified)
• Proficient in Power BI reporting capabilities.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.