Shift Manager Count Team (Drop Team Shift Manager)

Position Overview:

The Shift Manager Count Room is responsible for overseeing aspects of the Count Room such as table games count slot drop pick-up transferring the slot drop to the Count Room; ensuring compliance with applicable laws rules and regulations of the Gaming Commission Federal and State laws governing monetary transactions and company policies procedures and controls.

Essential Functions:

• Ensures the integrity of all Count transactions
• Assists in table games count and slot drop counting money and reconciling gaming revenue
• Prepares various reports transfer sheets reconciles all totals to the Soft Count Summary; forwards all information to appropriate individual(s)
• Maintains a thorough working knowledge of laws rules and regulations of the Gaming Commission as well as company policies procedures and controls
• Manages team members of the Drop Count department. Maintains all records reports and other required paperwork in the Count Department
• Conducts the necessary research to effectively resolve Count disputes
• Facilitates the flow of information by attending regularly scheduled departmental meetings
• Held accountable for the accuracy and thoroughness of departmental records and reports
• Ensure effective recruitment hiring training recognition coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments
• Maintains the highest level of confidentiality

Essential Requirements:

• Prior casino experience preferred
• Ability to stand for extended periods of time
• Ability to supervise subordinate staff members
• Ability to operate currency/voucher counting equipment
• Ability to use computer equipment
• Ability to move and life approximately 50 pounds
• Ability to count large quantities of cash and prepare proper documentation thereof
• Ability to supervise subordinate staff members

Experience

• Three (3) to five (5) years of experience in a slot technical or guest service field with a minimum of three (3) years in a supervisor/manager role in a high volume complex resort casino environment
• Proven experience in a technical capacity with slot machines and slot performance systems

Knowledge

• High School Graduate or GED required
• BA/BS in a related field and/or a combination of education and related experience
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
• Working knowledge and understanding of a broad range of slot machines and systems
• Must be able to obtain and retain a New York State Gaming Commission License

Working Conditions

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job with or without a reasonable accommodation to enable individuals with disabilities to perform the essential functions.

• Work is normally performed in an interior resort casino environment
• Must be able to stand walk and move through all areas of the resort casino
• Must be able to work under pressure in a fast-paced 24- hour casino environment and effectively deal with guests colleagues team members vendors and members of the business community in all situations

Required Experience:

Manager