Sr. Program Manager, Selling Partner Financial Tech

Amazons Worldwide Vendor Experience (WW VX) team is seeking an exceptional Senior Program Manager to lead global programs that measure monitor and improve how hundreds of thousands of vendors experience Amazon. You will own the critical metrics that define vendor health from contact rates and satisfaction scores to Net Promoter Score (NPS) while simultaneously building and managing a worldwide Vendor advocate panel and leading a high-profile Vendor Speaker Series. This role is equal parts operational rigor strategic thinking and relationship building with a forward-looking mandate to drive AI-powered friction elimination at scale.

You will serve as the connective tissue between vendor voice internal product teams and senior leadership translating what vendors feel and say into measurable programs that drive action across the entire retail organization.

Key job responsibilities
- Own the end-to-end strategy measurement and reporting of worldwide vendor experience metrics including Vendor Satisfaction (PRR) Net Promoter Score (NPS) vendor contact volume contact resolution rates and vendor cost savings (VCS)
- Design and operate cadenced metric reviews (WBRs MBRs QBRs) that drive accountability across product engineering operations and category teams
- Partner with data science and BI teams to build dashboards scorecards and early-warning systems that surface vendor friction in real-time
- Establish benchmarks set targets and track progress against vendor experience goals globally identifying root causes when metrics deviate and driving corrective action
- Design and launch a structured global Vendor Advocate Panel program recruiting vetting and onboarding diverse vendors across geographies categories and tiers to serve as Amazons ongoing voice-of-vendor mechanism
- Synthesize panel insights into crisp narratives and recommendations for senior leadership and product roadmap prioritization
- Curate speakers from small medium and enterprise vendors across global marketplaces covering topics from onboarding challenges to supply chain innovation
- Build the series into a cultural institution that keeps vendor obsession front-and-center across the retail organization
- Stay ahead of industry best practices in AI-enabled customer/partner experience and bring outside-in thinking to the VX roadmap

A day in the life
Your morning starts with a review of the global vendor satisfaction dashboard where you notice a spike in contact rates for EU vendors related to deductions. You pull the verbatim feedback from last weeks Vendor Advocate Panel session and connect the dots. By 10am youre presenting these findings at the weekly VX metric review recommending that the Payments team prioritize a deduction transparency feature. Over lunch youre finalizing logistics for next weeks Vendor Speaker Series event featuring a mid-size vendor from Japan sharing their catalog onboarding the afternoon youre in a design session with the AI/ML team scoping out an agentic workflow that will proactively alert vendors about compliance issues before they result in product deactivation. You end the day drafting a monthly flash update for WW VX leadership connecting vendor sentiment trends to product roadmap bets.

About the team
Vendors are the backbone of Amazons retail business. When vendors succeed customers win. The WW Vendor Experience team drives Vendor experience by influencing product roadmap across multiple VP organizations. This role gives you the opportunity to directly improve the experience of hundreds of thousands of businesses worldwide. Youll have the scope the resources and the mandate to think big and move fast.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of general AI tools
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 115600.00 - 160000.00 USD annually