Inside Sales & Equipment Specialist Manager

Summary:The Branch Inside Sales & HVAC Equipment Specialist Manager is responsible for the leadership performance and strategic direction of the branch Inside Sales Will Call Counter and Reception functions. This role drives sales growth customer experience excellence and operational efficiency while ensuring alignment with branch revenue and profitability goals. $90000 - $115000 per year DOE

In addition this position serves as the branchs HVAC Equipment subject-matter expert supporting equipment sales growth through technical expertise team development and collaboration with the Equipment Sales Team vendors and customers.

This leader is expected to elevate inside sales performance drive accountability through metrics and proactively develop both people and processes to achieve sustained results.

ESSENTIAL DUTIES AND RESPONSIBILITIESâinclude the following. Other duties may be assigned.

Inside Sales Leadership & Performance Management

• Lead develop and manage Inside Sales Support Will Call Counter and Reception staff including hiring coaching performance management and corrective action.

• Establish a high-performance culture focused on sales growth responsiveness accuracy and customer satisfaction.

• Evaluate daily weekly and monthly performance against sales goals activity metrics and accuracy standards.

• Monitor and analyze KPIs including call volume conversion rates ticket accuracy order cycle time and sales per associate.

• Drive proactive selling behaviors ensuring team members identify opportunities upsell and promote products not just process transactions.

• Ensure timely and accurate processing of quotations orders returns credits and order changes.

• Maintain strong collaboration with Outside Sales and Equipment Sales teams to support coordinated sales efforts promotions and customer programs.

Customer Experience & Sales Execution

• Ensure consistent delivery of exceptional customer service across all touchpoints (counter phone and reception).

• Resolve escalated customer issues using product knowledge urgency and professionalism.

• Build and maintain strong customer relationships positioning the branch as a trusted partner.

• Support and reinforce a culture of solution-based selling rather than transactional order-taking.

HVAC Equipment Technical Leadership

• Serve as the branchs primary technical expert for HVAC equipment including system applications product compatibility and installation requirements.

• Support contractors dealers and internal teams in equipment selection system design and application solutions.

• Partner closely with the Equipment Sales Team on:

• Equipment sales strategies

• Promotions and dealer programs

• Incentives and growth initiatives

• Provide ongoing technical and product training to inside sales and counter teams.

• Coordinate withEquipment Technical Supportto resolve complex product or application issues.

Inventory and Pricing Collaboration

• Partner with purchasing and leadership to align inventory levels with demand especially for equipment and supporting materials.

• Support development and execution of pricing strategies to maximize margin and competitiveness.

• Ensure proper stocking of complementary products to support complete system sales.

Vendor Relations & Market Awareness

• Maintain strong relationships with key vendors and manufacturers.

• Stay informed on industry trends competitive positioning and market conditions.

• Monitor and communicate opportunities related to rebates tax credits and local incentive programs.

• Assist in evaluating and onboarding new equipment vendors or product lines.

Operational & Administrative Leadership

• Oversee scheduling staffing plans PTO approvals and timecard management to ensure proper coverage.

• Conduct performance reviews and provide ongoing coaching and development for all direct reports.

• Enforce company policies related to safety ethics inventory control system security and loss prevention.

• Generate and analyze reports from ERP and warehouse systems to track:

• Sales performance

• Call activity

• Order accuracy

• Operational efficiency

• Participate in training product meetings and company initiatives to drive continuous improvement.

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SUPERVISORY RESPONSIBILITIES:Directly supervises and carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

The manager is also responsible for the oversight and performance of all functions below

• Customer quotations order entry and order lifecycle management

• Inventory lookups order tracking and delivery coordination

• Credit and return processing

• Customer communication and follow-up

• Counter sales and walk-in customer support

• Sales growth through product promotion and cross-selling

âQUALIFICATIONS:âTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.âEDUCATION and/or EXPERIENCE:

• High School diploma or GED required;Bachelorsdegree preferred

• Minimum 5 years of HVAC distribution or related industry experience preferred

• Proven leadership experience in a customer-facing sales or operationsenvironment

• Demonstrated ability to lead teams drive performance and manage accountability

• Strong sales acumen with a focus on growth margin and customer retention

• Strong knowledge of HVAC systems equipment and applications

• Ability to analyze data and translate insights into action

• Excellent communication coaching and interpersonal skills

• Ability to pass a background check and drug test.

MATHEMATICAL SKILLS:Abilityto verify and calculate figures such as cost commissions credit rebate and profit understand and interpret financial data and reports and balance sheets.

REASONING ABILITY:Abilityto solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral or scheduled form.âAbility to use sound judgment and problem-solving skills to analyze customer branch and employeeproblems and to recommend the proper course of action. Ability to organize and prioritize job projects and requirements.

COMPUTER SKILLS:Comfortable working with computers both Windows-based and on the network system.

• Proficiency in Microsoft Office; experience with ERP/CRM systems (INFOR M3 LEADSMART preferred)

• Must be able to effectively use the internet to researchproductsor industry data and information.

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ATTENDANCE DEMANDS:Theattendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Must ensure thedepartmentis properly staffed for operating hours ofthe branchor within normal business hours as established by management.â The employee may be required to travel to different locations.â Employees may be required to work overtime and occasionally Saturdays and Sundays.

PHYSICAL DEMANDS:Thephysical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit; use hands handle or feel; and speak read and hear English.â The employee is frequently required to reach with hands and arms.â The employee is occasionally required to stand; walk; climb or balance; and stoop kneel crouch or crawl.â The employee must occasionally lift and/or move up to 50 pounds.â Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT: Thework environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

• This is a high-stress and fast-paced environment.

DISCLAIMER:âThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.â It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Hercules Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran status as a qualified individual with disability or other legally protected status.

Comprehensive benefits are an important component of an employees compensation package. Hercules recognizes the contribution of every team member and therefore is pleased to offer a competitive and cost-effective benefits package to support your needs and long-term goals.â

Hercules Industries offers the following insurance: medical dental vision Short Term Disability Long Term Disability and Employee Life Insurance (Basic Life/AD&D and Voluntary Life AD&D). We pay Holiday vacation and sick time; as well as a Flexible Spending Plan Wellness Program and Employee Assistance Program (EAP).

We offer a 401(k) Savings Plan and an Employee Stock Ownership Plan (ESOP). Effective October 1 2019 Hercules became an employee-owned company. An ESOP is a qualified retirement plan.

Hercules encourages and supports participation in service activities that contribute to our community.â Employees are permitted to take three paid hours ofworkper month to participate in an approved community service activity. â

The company offers a quarterly Hercules Employee-Owner Partners in Profit Bonus based on eligibility.

Required Experience:

Manager