Fulfilment and Retention Officer

About Us

Tiimelyis a platform technology company and certified B Corp transforming how Australians access credit. Our proprietary technology automates financial assessment and credit decisioning enabling faster moreaccurateoutcomes across a range of use cases and is licensed by large banks fintechs ASX-listedbrandsand our own in-house retail businessTiimelyHome.

Headquartered in Adelaide with a national team of 120wereon a mission to transform how Australians access credit throughcutting-edgetechnology and a human-first approach. As a certified B Corp our values Time to be Human Time to Take Responsibility Time to be Transparent and Time to Build Good Bonds shape how we build products and how we work together.

The Position

As a Fulfilment and Retention Officeryoullplay a pivotal role in overseeing the settlement process for merchants on theTiimelyPlatform. You will ensure smoothaccurate andtimelysettlements while providing outstanding support to vendors and focus on maximising customer retention by nurturing relationships and solving challenges within the settlement funnel.

Your other responsibilities will include:

• Pipeline Fulfilment:Nurture approved home loan applications to maximise settlement conversion efficiently.
• Customer Retention:Engage with customers dropping out of the settlement funnel to convert andretainthem within the provided framework.
• Settlement Oversight:Monitorand ensure settlements are processed accurately and on timemeetingor exceeding SLAs.
• Collaboration:Work closely with vendors and Credit Assessors to provide a seamless experience andidentifypotential process improvements.
• Problem-Solving:Proactively find solutions to meet settlement requirements and deadlines while adhering to regulatory guidelines.
• Process Optimisation:Contribute to initiatives that enhance accuracy speed and efficiency in settlement processes.

WhatWereLooking For

• Demonstrated experience in financial operations settlements or payments preferably in fintech financial services or banking.
• Solid understanding of end-to-end settlement processes and relevant regulations.
• Proficient in Microsoft Office suite and experience in PEXA will be highly desirable.
• Effective communication and interpersonal skills with the ability to work autonomously and keep up within a fast-paced and ever-changing environment.
• Attention to detail excellent time management and a proactive approach to problem-solving.
• A positive team player who is eager to learn adapt and contribute to a growing business. Passionate about using technology to improve customer experiences.
• A high levelof drive motivation and integrity underpinned by a desire to help customers achieve their home ownership dreams.

Whats In ItForYou

• Competitiveremunerationpackage with employee share plans that reward individual and company success.
• Flexible working arrangements including hybrid and work-from-home options.
• A certified B Corp committed to doing business responsibly and sustainably.
• A collaborative values-driven culture where your contribution is visible and valued.

Ready to Apply

If this sounds like youwedlove to hear from you. Even if youdonttick every box we encourage you to applyaswe value potential curiosity and a willingness to learn.

If you have any questions or need adjustments to our hiring process pleaseget in touch withMagdalena Szal

Tiimelyis an equal opportunity to building a diverse and inclusive team and welcome applications from all backgrounds identities and experiences.