Vice President, Middle Office Automation & AI

The Sales Technology Team at MSCI plays a critical role enabling internal teams to manage and execute business processes across the Opportunity to Order value chain (Opportunity pipeline management and Contract Lifecycle Management) as well as Order to Cash processes (integrations with ERP). Salesforce is the strategic platform used by Sales Client Service Sales Operations Marketing Product Management Finance and other business units to achieve their business objectives.

We are seeking a Vice President to lead our Middle Office Automation and AI initiative. This leader will be responsible for driving the strategic vision and hands-on execution of automation tech debt reduction and AI-driven transformation across all Sales Operations processes. The role combines strategic leadership with active development work owning the technical roadmap while also building solutions that eliminate manual workflows in deal booking contract generation financial close processes and client permissioning.

The ideal candidate is both a visionary leader and a skilled technologist who can architect scalable solutions mentor a development team and serve as the primary liaison between Sales Operations Finance IT and executive leadership.

• Define and drive the strategic roadmap for Sales Operations automation tech debt reduction and AI integration across Salesforce and connected systems.
• Lead the identification prioritization and elimination of manual processes in deal booking contract generation financial close support and client permissioning workflows.
• Architect and develop scalable automation solutions using Apex Lightning Web Components Flows and AI/ML capabilities (Agentforce GPT integrations predictive analytics).
• Own the technical vision for reducing tech debt across the Salesforce ecosystem including legacy code refactoring architecture modernization and platform optimization.
• Serve as the primary technical leader and people manager for the Sales Operations Automation team mentoring the team members.
• Partner with Sales Operations Finance Legal and Client Service stakeholders to map current-state processes identify automation opportunities and deliver measurable efficiency gains.
• Design and implement AI-powered solutions for intelligent contract generation automated deal validation predictive deal routing and smart client onboarding workflows.
• Establish development standards code review processes CI/CD pipelines and quality assurance frameworks for all automation deliverables.
• Develop and present business cases ROI analyses and progress reports to senior leadership and executive stakeholders.
• Manage vendor relationships and evaluate third-party tools and technologies that complement the automation and AI strategy.
• Perform hands-on development work including Apex LWC Flows API integrations and data model design alongside the development team.
• Stay current with Salesforce releases AI/ML advancements and industry best practices to continuously evolve the automation strategy.

Desired Skills

• Deep expertise in Salesforce platform architecture with strong knowledge of Sales Cloud Service Cloud and CPQ.
• Proven ability to translate complex business processes into scalable technical solutions with measurable ROI.
• Strong leadership and people management skills with experience building and mentoring high-performing technical teams.
• Excellent executive communication skills with the ability to present technical strategies to non-technical senior stakeholders.
• Strategic mindset with strong analytical and problem-solving capabilities and a bias for action.
• Experience with AI/ML technologies and a vision for applying them to business process automation.
• Deep understanding of Sales Operations workflows including deal booking contract lifecycle revenue recognition and client permissioning.
• Strong project management skills with the ability to manage multiple concurrent initiatives and competing priorities.

Experience & Qualifications

• 7 years of Salesforce development and architecture experience preferably with following certifications - Platform Developer I & II Application Architect or System Architect preferred. AI/ML certifications a plus.
• Bachelors degree in computer science Engineering or a related field or equivalent work experience.
• Expert in Apex LWC Flows SOQL/SOSL REST/SOAP APIs Salesforce CLI/DX and integration patterns. Experience with AI tools (Einstein AI OpenAI/GPT APIs or similar).
• Demonstrated experience automating Sales Operations Order-to-Cash or Contract Lifecycle Management processes.
• Experience with Agile/Scrum methodologies JIRA CI/CD tools (Copado or similar).
• Track record of leading technical teams driving organizational change and delivering large-scale automation programs

What we offer you

• Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing.

• Flexible working arrangements advanced technology and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey followed by access to our platform AI Learning Center LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola! MSCI Pride & Allies Women in Tech and Womens Leadership Forum.

At MSCI we are passionate about what we do and we are inspired by our vision to power better decisions. Youll be part of an industry-leading network of creative curious and entrepreneurial pioneers. This is a space where you can challenge yourself set new standards and perform beyond expectations for yourself our clients and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data analytics and indexes supported by advanced technology set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners private-market sponsors and investors hedge funds wealth managers banks insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected parental leave) veteran status or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process please email and indicate the specifics of the assistance needed. Please note this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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