Manager, Revenue Operations

About PayByPhone

At PayByPhone our strength is our people. Behind our product is a talented creative and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative learning should be constant and work should be enjoyable. As we grow were looking for people who want to grow with us.

Together were on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing forward-thinking company and already help more than 60 million users across North America and Europe. Our technology helps millions of consumers pay quickly easily and securely without waiting in line carrying change or worrying about costly fines.

About The Role

Location: Vancouver (Hybrid)

Employment type: Full-Time Permanent

Reports to: Director Strategic Finance

The Manager of Revenue Operations will own the end-to-end revenue infrastructure across Sales FP&A Marketing Customer Success and Payments. This role will design and operationalize the systems processes data and analytics that enable predictable scalable revenue growth. The ideal candidate brings a rare combination of strategic thinking analytical rigor and hands-on systems expertiseand thrives in a fast-moving PE-backed or high-growth environment.

Key Responsibilities

GTM Strategy & Planning

• Partner with the Commercial leadership to define and execute the annual revenue plan; Including territory design quota allocation capacity modeling and pipeline targets.
• Acts as the central bridge between Commercial Product and FP&A ensuring every deal is structured priced and forecasted in a way that aligns with the companys value creation goals.
• Work with FP&A to continuously improve the revenue forecasting model that integrates pipeline data conversion rates and payments revenue streams (transaction volume merchant acquisition churn).

Systems & Technology

• Own the revenue technology stack (CRM billing/payments platforms marketing automation BI tools) and ensure systems are integrated scalable and producing reliable data.
• Evaluate implement and optimize tools across the revenue cycleincluding Salesforce billing systems and analytics platforms.
• Manage vendor relationships and serve as the internal subject-matter expert on RevOps tooling and best practices.

Data Analytics & Reporting

• Establish a single source of truth for revenue metrics including ARR/MRR NDR LTV CAC pipeline velocity win rates and payments-specific KPIs (transaction volume take rate processing margins).
• Design and deliver executive-level dashboards and reporting cadences for the leadership team and board specifically centered around Commercial x Product performance.
• Conduct deep-dive analyses on funnel performance cohort economics churn drivers and pricing/packaging effectiveness to surface actionable insights.

Process & Enablement

• Design and enforce standardized processes across the revenue lifecycle: lead management opportunity stages deal desk contract management onboarding and renewals.
• Drive cross-functional alignment between Sales Marketing Product FP&A and Customer Success to reduce friction and accelerate time-to-revenue.
• Support sales enablement with playbooks competitive intelligence pricing tools and data-driven coaching insights.
• Implement and manage incentive compensation plans ensuring alignment with company objectives and accurate payout administration.

CPQ-Specific Operations

• Own the end-to-end CPQ framework for complex opportunities specifically for payments and MOR deals including configuration of pricing across transaction fees gateway costs interchange pass-through and value-added services to ensure commercial viability and margin optimization.
• Partner with the Commercial leaders Product and FP&A to structure and price new deals; Developing scalable pricing models and clear approval guardrails aligned to strategic growth objectives.
• Continuously enhance CPQ tooling and pricing governance by embedding adequate sign off processes margin validation and scenario modelling; Enabling faster deal turnaround improved forecast accuracy and better visibility into unit economics (take rate cost-to-serve contribution margin).

Key Requirements

• Bachelors degree in Business Finance Economics Engineering or a related field; MBA is a plus.
• Foster a culture of accountability intellectual curiosity and continuous improvement within the function.
• Expertise with CRM platforms (Salesforce strongly preferred) CPQ marketing automation (Asana) and BI/analytics tools (Tableau PowerBI Looker or similar).
• Strong analytical skills with the ability to translate complex data into clear strategic recommendations for senior leadership.
• Experience with payments-related metrics and operations (transaction processing merchant economics interchange take rate) is highly valued.
• Hands-on experience with territory planning quota-setting compensation design and pipeline management at scale.
• Excellent cross-functional communication skills; ability to influence without authority across Sales Marketing Product Finance and Engineering.
• Experience in a payments company payment processing platform or merchant services environment.
• Familiarity with usage-based or transaction-based pricing models in addition to traditional SaaS subscription models.
• Track record of leveraging AI/automation to improve forecasting accuracy lead scoring or operational efficiency.
• Prior experience operating in a carve-out integration or platform buildout context.
• Experience presenting to boards of directors and/or private equity sponsors.

What We Offer

Compensation: The expected salary range for this role is $140000 $150000 CAD. Final compensation will be based on factors such as experience skills qualifications and internal equity.

Vacation: All permanent full-time employees start with 4 weeks of vacation per year.

Personal Days: We provide 5 personal days annually in addition to paid sick days to support flexibility and work-life balance.

Comprehensive medical & dental coverage: Available to all permanent full-time employees on Day 1 with no waiting period.

Employee Assistance Program (EAP): Access to confidential support services and resources for you and your family.

Career Growth & Learning Support: Opportunities for professional development continuous learning and career progression.

Working at PayByPhone

We operate in a world thats constantly evolving and change is something we embrace. Our values guide how we show up for one another and for our customers every short we:

• Make things happen
• Stay curious
• Work together
• Have fun
• See through our customers eyes

These principles shape how we collaborate innovate and deliver on our commitments.

Were also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs role requirements and individual qualifications ensuring we reflect the talent and communities we serve.

PayByPhone is committed to providing accommodation throughout the recruitment process. If you require accommodation please reach out to us at

Want to see our values in action Visit ourInstagramandLinkedIn. Curious about the story behind our values Head over to ourAbout Uspage to learn more.

Required Experience:

Manager