Collections Supervisor (Supervisor II)

Job Appointment:Regular full-time
Work Schedule:Monday Friday 8 am-5 pm. An alternate schedule may be available.
Work Location:This is a supervisor position. All manager and supervisor positions will be expected to report to their worksites full time. Alternate schedules may be available but the typical work schedule is Monday through Friday with occasional after-hours work required to support critical projects or address system issues. Remote workdays remain an option to accommodate travel or occasionally focus on major work projects.This position will report to the Columbia Square Building (111 SW Columbia St Portland OR 97201) for in-person work. Remote work must beperformed within Oregon or Washington. For more informationclick here.
Benefit:Please check our benefit tab for an overview of benefit for this position.
Language Pay Premium Eligible:This position may be eligible forLanguage Pay Differentialfor qualifying employees.

Application Material:Please click APPLY to submit your application via the City of Portlands online portal. You will need to respond to the supplemental questions and attach a resume.Note: Do not include your age date of birth or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal state or local laws or rules.

Position Summary

The City of Portlands Office of the Chief Financial Officer is seeking a Collections Supervisor II to join the team and play a key role in advancing effective equitable revenue programs.

In this position you will lead a team of up to eight Revenue & Tax Specialists responsible for pursuing non-filers and under-filers processing tax documents and resolving account issues across a variety of City-administered programs. You will plan organize and evaluate staff work to meet program goals while fostering a high-performing accountable and service-oriented team environment. This includes coaching and supporting staff development monitoring performance and addressing performance issues in alignment with City Code administrative rules and labor agreements.

You will also contribute to shaping and improving program operations by developing and refining policies and procedures. This includes establishing guidelines for compliance and enforcement case assignments monitoring casework prioritizing data entry efforts and making informed decisions on adjustments and collection strategies based on taxpayer filings.

As a key member of the leadership team you will report to the Tax Division Manager and collaborate closely with other supervisors to coordinate workload align priorities and ensure the Division consistently meets its goals and service commitments.

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Contact Information:

The following minimum qualifications are requiredfor this position:

1. Experience applying principles and best practices of employee leadership and supervision including training scheduling coaching and performance evaluation.
2. Experience with at least one years of work in collections accounts receivable and/or revenue recovery.
3. Experience with at least one year of planning supervising and evaluating the work of staff including organizing tasks setting priorities and ensuring timely completion of workload demands.
4. Experience analyzing and interpreting complex financial data and developing sound conclusions and recommendations in compliance with applicable laws regulations rules and policies.

• The ability to pass a comprehensive background investigation.

• Experience with Integrated Tax Software or similar tax administration software systems
• Experience applying the laws and regulations applicable to taxation and revenue collection.
• Experiencesupervising staff in a represented environment.

STEP 1: Apply online between May 11 - 25 2026

Required Application Materials:

• Resume
  • Note: Do not include your age date of birth or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal state or local laws or rules.
• Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

Application Tips:

• Your responses to the supplemental questions should include details describing your education training and/or experience and where obtained which clearly reflects your qualifications for each of the numbered items in the To Qualify section of this announcement.
• Your resume should support the details described in your responses to the supplemental questions.

• Do not attach any additional documents.
• Please note all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• You can use AI tools to assist with your job application but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage using AI to generate ideas and then tailor them to reflect your own experiences and skills.
• All applications must be submitted via the Citys online application process.
• E-mailed and/or faxed applications will not be accepted.

• An evaluation of each applicants training and paid and unpaid experience as demonstrated in their resume and supplemental questions weighted 100%.
• Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): June 2026

• Hiring bureau will review and select candidates for an interview

Step 5: Offer of Employment:

• Some positions will require those offered employment to complete and sign a criminal background statement before being considered for employment

Step 6: Start Date:

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Click herefor additional information regarding the following:

• City of Portland Core Values
• Recruitment Process - Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA Pregnancy and Religious Accommodations