Guest Services Manager

Guest Services Manager

Midwest Shooting Center
Full-time $60000$75000 per year (base performance incentives)

About Us

Midwest Shooting Center is redefining the modern shooting range experience. Withstate-of-the-artfacilities and a customer-first culture our mission is to provide a safe professional and enjoyable environment for every guestfrom first-time shooters to experienced firearm owners.

Position Overview

As aGuest Services Manageryoullplay a critical rolein drivingmembership and training growth within our facility.Youlllead from the front by conducting one-on-one consultations (Sample Sessions) introducing guests to our premium training and membership programs and ensuring a best-in-class guest experience that builds lasting relationships.

WhatYoullDo

• Conduct one-on-oneSample Sessionswith guests and convert them into memberships or training agreements
• Drive Gross Training Sales (GTS)through personal performance and team collaboration.
• Partner with location leadership to meet and exceed sales and service goals.
• Follow up promptly and professionally with all leads inquiries and appointments.
• Coach and support team members in improving their membership and service conversion skills.
• Participate in regular team meetings to review metrics refine strategy and celebrate wins.
• Track and report sales data including conversion rates training agreements and membership sales.

What Success Looks Like

• High conversion rates from Sample Sessions to memberships and training packages.
• Consistent achievement of sales and service benchmarks.
• A growing baseofsatisfied members and long-term training clients.
• Strong collaboration with teammates and department managers.

Who You Are

• A confident communicator with strong one-on-one sales ability.
• Highly organized and disciplined in tracking and improving performance.
• Energetic approachable and comfortable leading from the front.
• Passionate about creating exceptional customer experiences.
• Motivated by goals teamwork and measurable success.

Compensation & Benefits

• Annual salary range:$60000$75000 based on experience and performance.
• Additionalperformance-based incentives.
• Health dental and vision benefits.
• Employee discounts on products services and training.
• Opportunities for career growth within a rapidly expanding organization.

Join the Midwest Shooting Center Team

Ifyourelooking for a career that rewards initiative professionalism and performancewhile being part of an exciting growing companyapply today to become aGuest ServicesManagerwith Midwest Shooting Center.