Associate Director of Operations

A humblecollegefounded before Texas was a stateBaylornow stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions just 52 of which are private universities.

Since 2011 Baylor has been named as one of the nations Great Colleges to Work For. Great Colleges to Work For is one of the countrys largest and most respected workplace recognition programs. Each year Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey conducted by ModernThink is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

What We Are Looking For

This position provides comprehensive academic support services within Graduate Business Programs at Baylor University with a primary focus on the full-time MBA (FTMBA) program. The Associate Director of Operations is responsible for advising students monitoring and tracking academic progress and managing academic and operational functions that contribute to student success from enrollment through graduation.

The ability to interact with a wide range of constituentsincluding students faculty program leadership admissions and enrollment staff and campus partnersis essential. The ideal candidate will demonstrate strong student-centered advising skills operations management project management and a commitment to delivering a high-quality Baylor experience for on-campus graduate students.

A Bachelors Degree and two years of relevant experience are required. A Masters Degree and 23 years of experience in higher education student services academic advising or program operations are preferred.

All applicants must be currently authorized to work in the United States on a full-time basis.

What You Will Do

Student Advising and Academic Support

• Serve as primary academic advisor for FTMBA students providing guidance on course selection degree requirements scheduling and academic policies.
• Monitor student degree progression registration status academic performance and overall engagement.
• Conduct degree audits to determine graduation eligibility and communicate outcomes to students.
• Serve as an advocate for students with academic programmatic or faculty-related concerns partnering with leadership to resolve issues.

Program Operations and Academic Coordination

• Manage operational aspects of the FTMBA program including course scheduling student communications events and processing academic forms.
• Collaborate with program leadership and faculty to assess curriculum effectiveness degree requirements and student outcomes.
• Coordinate the departments annual assessment process for its degree programs.

Student Experience and Engagement

• Evaluate student engagement activities that foster community and enhance the Baylor experience for graduate business students.
• Support the Program Manager who is responsible for planning and implementing activities for the Graduate Business Association.
• Coordinate and support the logistics for the required international trip.

Communication and Data Management

• Maintain and update student communication platforms within Canvas (e.g. Oso Info or equivalent) and Slate ensuring information is accurate and timely.
• Use analytical and critical thinking skills to manage student data with high level of accuracy.

Other Duties

• Perform all other duties as assigned to support Baylor Universitys mission.
• Maintain regular and punctual attendance.
• Ability to comply with all University policies and procedures.

The Right Candidate Will:

• Embrace and champion Baylor Universitys Christian mission
• Demonstrate a strong commitment to student success and academic excellence
• Exhibit excellent interpersonal communication and advising skills
• Possess the ability to manage multiple priorities across programs and student populations
• Show initiative in improving student-facing processes and experiences
• Be comfortable working in learning management systems and student information systems
• Bring a collaborative mindset when working with faculty staff and campus partners
• Have a desire to grow as a higher education administrator and leader

What You Can Expect

As part of the Baylor family eligible employees receive a comprehensive benefits package that includes medical dental and vision insurance generous time off tuition remission and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your familys wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more go toBaylor Benefits & Advantages.

Explore & Engage

Learn more aboutBaylorand our strategic visionBaylor in Deeds. Also explore our great hometown ofWacoand the many opportunities toengage locally. If you are new to Central TexasThis is Waco!