Support Engineer

The Skills that are Key to this Role Technical Behavioral

Excellent influencing skills including ability to negotiate and execute strategies with peers colleagues and partners across organizational boundaries

Strong organizational and troubleshooting skills

Good scripting and coding skills

Demonstrate self motivation to achieve a successful outcome in a highly dynamic environment

Knowledge of CI CD tools like Jenkins

Experience in multiple AWS services such as EC2 EBS S3 NLB IAM Lambda CloudWatch CloudTrail and VPC including rehydration or patching knowledge in cloud infrastructure

Experience in Microservices Architecture such as API Gateway or Apigee

Expert in driving crisis and high severity incident calls

Expert in Agile methodology and IT Service Management

Good understanding of infrastructure technology stack including Linux AIX Windows VMWare OpenStack KVM HP Dell and AIX server hardware Experience in Oracle Linux Virtualization Manager OLVM is a huge plus

Ability to identify gaps and process improvements to enhance the stability of the environment

Experience collaborating with various vendors such as Red Hat HP Dell IBM AIX on RCAs and implementing solutions

Ability to seek out and share new ideas approaches and industry insights towards automation and stability in infrastructure domain self service and self healing

Strong communication collaboration and relationship building skills with partners and key stakeholders focused on delivering fast and easy to consume technology solutions

The Expertise We Are Looking For

8 plus years of relevant IT experience

Bachelors degree in Computer Science or similar field

Must have extensive experience in the following technologies

Server Operating Systems Linux AIX Windows

Virtualization technologies VMWare KVM OLVM

Kubernetes

Intel Enterprise Server level hardware HP IBM Dell

Scripting and automation Bash Python Ansible

Note Shift timings Team members work either of two 9 hour shifts five days a week on a rotational basis The shifts are 6 00 AM to 3 00 PM IST and 2 00 PM to 11 00 PM IST including weekends and holidays as rostered

AWS Kubernetes VMWare Python