Fire Alarm Service Manager
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
SERVICE MANAGER (Fire Alarm)
ORR Protection designs customized fire protection solutions to keep people property and operations safe and compliant. We specialize in fire alarm detection suppression systems along with inspection testing maintenance and 24/7 remote monitoring to ensure peak performance for our customers.
Were seeking a new Service Manager for our South Region. This manager-level role will focus on profitability and the day-to-day operations of the service and emergency business within the Tampa and Orlando area. You would report directly to the Regional or local Operations Manager and the service staff including support staff and technicians would report to you. If you have a strong service background with a positive team-building and servant leadership style lets talk!
ESSENTIAL DUTIES AND RESPONSIBILITIES
- All team members must embody the company mission to provide protection for people property and the environment in all aspects of their job.
- Responsible for ensuring all service associates embrace the safety culture and comply with all safety initiatives.
- Mentor and develop associates for long-term opportunities to support growth of the individual and the organization.
- Hire and onboard new service associates to set them up for success at ORR.
- Oversee efficient scheduling of service and follow-up work.
- Implement plans programs and processes designed to meet or exceed goals and maximize market potential as it relates to the service & emergency lines of business.
- Resolve customer issues/complaints.
- Coordinate responses to discharges and other life-safety emergencies at customer sites.
- Track and control costs in support of companys gross margin objectives.
- Manage Field Service Technicians vehicle stock.
- Complete technical and financial reviews.
- Review the S&E report for pending work orders.
- Partner with Sales to drive discrepancy quoting and follow-up revenue.
- Responsible for conforming to and ensuring associates are knowledgeable and conforming to the OPS quality system.
- Other duties as assigned.
MINIMUM EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent education required.
- 3 years fire protections experience required.
- 1-year experience manager or leading a team preferred.
- Post-secondary education in related technical or business field preferred.
- NICET certification preferred.
KNOWLEDGE SKILLS AND ABILITIES
- Ability to effectively communicate to a diverse group of individuals including company leadership regional staff customers and vendors.
- Emotional intelligence & relationship management.
- Strong positive team builder with leadership ability.
- Knowledge of current fire alarm and clean agent/special hazard fire suppression systems.
- Strong understanding of P&L components and relationships.
- Proficient with MS Office.
- Ability to attract develop grow and retain a team.
- Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
WORK ENVIRONMENT
- Primary responsibilities will be executed in an office environment but site visits may be required on occasion.
- Up to 20% Travel within the assigned region to the corporate office or to various training courses will be required
Required Experience:
Manager
About Company
ORR Protection has over 45 years of experience designing, inspecting and maintaining mission critical fire alarm, detection, and waterless suppression systems for businesses across the U.S.
