Community Support Specialist

Join a Mission-Driven Team as a Community Support Specialist (CSS)!

Toledo Ohio Full-Time $18.20 non-exempt

At theArea Office on Aging of Northwestern Ohio Inc. (AOoA) we are committed to helping older adults and individuals with disabilities remain healthy independent and in their homes. We are seeking a detail-oriented and compassionateCommunity Support Specialist (CSS)to support our MyCare Ohio program and clinical teams.

What Youll Do

As a Community Support Specialist you will provide essential administrative clerical and coordination support to Waiver Service Coordinators and program staff.

Key Responsibilities:

• Perform general administrative and clerical duties including typing correspondence filing and organizing records charts reports and program documents
• Manage telephone inquiries route calls and assist with communication between participants providers and staff
• Assist with scheduling coordination and follow-up for participant services
• Enter and maintain accurate data in agency and program systems
• Compile organize retrieve and maintain case records and filing systems
• Obtain records from hospitals providers and community partners as needed
• Process mailings scanning faxing and distribution of documents
• Monitor office supplies and equipment needs
• Maintain strict confidentiality in accordance with AOoA policies and HIPAA requirements
• Support departmental and organizational activities assigned

Qualifications

• Associate Degree in Social Services Business Medical Assistance or related fieldpreferred
• Minimum of two (2) years of experience in human services healthcare medical office or social service settingpreferred
• Strong computer and data entry skills required
• Excellent written and verbal communication skills including customer service
• Ability to interact professionally with staff providers and the public
• Ability to lift carry push or pull items weighing up to 10 pounds as required for the performance of essential job duties.
• Reliable transportation required

Skills & Competencies

• Ability to follow detailed written and verbal instructions
• Strong organizational and time management skills
• Ability to exercise sound judgment and discretion
• Ability to complete documentation accurately and promptly
• Ability to work independently and collaboratively

Schedule & Work Environment

• Schedule:Four (4)-day work week (MondayThursday OR TuesdayFriday)
• Location:Toledo Ohio (some local travel required)
• Office-based role supporting secure handling of confidential information and collaboration with clinical staff
• Regular predictable on-site attendance required

Pay & Benefits

Benefits Include:

• Medical Dental and Vision Insurance
• Company-Sponsored Life Insurance
• 403(b) Retirement Plan with Company Match
• Paid Time Off (PTO) and Personal Time
• Continuing Education & Certification Assistance
• Long- and Short-Term Disability
• Employee Referral Bonus Program

Conditions of Employment

Employment is contingent upon:

• Successful completion of drug screen and criminal background check
• Motor Vehicle Record (MVR) check
• Verification of a valid drivers license and proof of insurance

Must demonstrate competency with standard office equipment and software. Some overnight travel may be required.

Why Join AOoA

Be part of a team that makes a meaningful difference every day. At AOoA your work directly impacts the lives of individuals and families across Northwestern Ohio.

Required Experience:

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