Front Desk Associate Part Time
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Job Location:
Asheville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
POSITION TITLE:Front Desk Associate
ROLE FOCUS:Membership Sales & Retention
HOURS OF WORK:Part time opening shift 6am-1pm
ROLE FOCUS:Membership Sales & Retention
HOURS OF WORK:Part time opening shift 6am-1pm
25 hours per week
STARTING RATE:$16.45 per hour
FLSA STATUS: Non-exempt hourly
DEPARTMENT: Health and Wellness
REPORTS TO: Director of Health and Wellness
The YWCA of Asheville fosters a team environment and seeks employees who are dedicated to promoting our missions: eliminating racism empowering women and promoting peace justice freedom and dignity for all.
POSITION SUMMARY:
Front Desk Associates are part of the Health and Wellness team who serve as guest services for all YWCA programs and support membership sales and customer services. The role of Front Desk Associates is to create a welcoming environment for families and members coming to the YWCA. This position is part of the team looking to increase membership through more engaging sales activities and member retention. As a team we provide holistic safe supportive and inclusive programming to members utilizing our fitness center workshops and classes.
RESPONSIBILITIES:
Front Desk:
Works with the Health and Wellness team to:
- Be a supportive team member and attend monthly team meetings;
- Create a welcoming environment for all people coming into the YWCA;
- Enforce all facility rules regulations and racial gender and sexual inclusivity policies;
- Learn front desk systems including Daxko and Group Ex Pro software to help check in members and offer professional level of customer services;
- Learn front desk communication systems such as the phone and radio to help communicate with staff and contractors when needed;
- Enthusiastically share the mission of the YWCA;
- Opportunity to teach movement classes or other wellness promotion workshops educational trainings or series if interested
Membership Sales and Retention:
Work with the Health and Wellness team to:
- Learn and maintain knowledge of Daxko and Group Ex Pro membership software including:
- Updating and documenting membership information and enroll new members;
- Consistently generating memberships through contacting leads generated through marketing activities and through engaging tours.
- Ensure all prospect/guest information is entered into the our software system and complete all required tracking forms and processes
QUALIFICATIONS INCLUDE:
- Excellent written & oral communication skills
- A people person with customer service skills for effective member engagement
- Passionate about eliminating racism empowering women and promoting peace justice freedom and dignity for all
- Experience with online tools such as Google suite
- Bilingual in Spanish preferred but not required
- Must be able to work early mornings
How to Apply: Submit resume and cover letter
Application Deadline: Applications will be accepted on a rolling basis
Application Deadline: Applications will be accepted on a rolling basis
Required Experience:
IC
About Company
Established in 1907, YWCA Asheville is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. We offer programs and advocate for policy change to advance racial justice, empower women, promote health, and nurture children.
