Senior Director, Business Transformation Office – Chinese Mainland

JOB SUMMARY

Location flexible in Shanghai / Hong Kong

The Senior Director Business Transformation Office Chinese Mainland is a key member of the Transformation Office and China leadership team reporting to the VP Global Deployment (HQ) with a dotted line to the Managing Vice President Commercial China. The position leads and coordinates Digital Tech Transformation (DTT) efforts on behalf of China and is primarily responsible for alignment delivery and adoption of the Digital Tech Transformation (DTT) program in China. DTT is a multi-year effort to transform Marriotts technology and business process ecosystem enabling Marriott to deliver on our vision to become the worlds favorite travel company. The Transformation Office has been established to enable and accelerate DTT through unique approaches to strategic planning program management change management experience and business process design China coordination and deployment. Over time this role may expand in scope to support additional technology deployment initiatives within the Mainland China region. This role will partner closely with the China Leadership Team as well as the broader Transformation Office leadership team to ensure the unique needs for China are appropriately represented throughout all of the DTT efforts and is accountable for the successful delivery and adoption of the Change Management Training Deployment and Business Process efforts in China. Success in this role requires strong critical thinking skills attention to detail comfort with ambiguity a proven ability to manage multiple work efforts at the same time as well as a willingness to be tested on difficult and time-sensitive requests.

Responsibilities will include:
China Continent Management Oversight: Serve as the liaison between China and DTT core team. Provide coordination across all China discipline teams and DTT workstream tracks executing workstream project milestones raising risks and helping China teams prioritize the work.
China Continent Engagement Alignment: Involve and manage China continent stakeholders to ensure that China perspectives are heard and incorporated across the DTT workstreams. Coordinate China-specific forums and governance to surface critical risks and align on business decisions.
China Continent Change Management Deployment and Learning (CMDL): Lead China change management training business process and deployment on all phases of the DTT effort. Ensure consistent pull-through and adoption of DTT in China. Provide oversight and support to the continent to plan monitor and adjust (as needed) activities to ensure effective execution from pre-launch through cutover and into sustainment. Partner closely with China discipline teams workstream leads and the BTO PMO and CMDL organizations.
CANDIDATE PROFILE

Education and Experience Required
4-year degree or equivalent from an accredited university in Business Administration Hospitality Management Technology or related major or equivalent experience is required.
10 years of work experience in hotel consulting or business analytics demonstrating progressive career growth and a pattern of exceptional performance.
Lodging/hospitality industry experience across multiple brands and disciplines
Experience managing large-scale initiatives managing associated change and deploying initiatives at scale.
Experience evaluating business trends and successfully implementing new business programs and strategies that enhance multi-unit business performance.

Attributes Skills & Experience Preferred
Leading Execution: Proven track record of planning and executing strategic projects and initiatives in operations and or revenue management; deep project management skillset
Change Ambiguity: Able to lead the organization and team in working through unclear situations challenges and opportunities through strong situation analysis and framing rapid stakeholder assessments critical decision making solution brainstorming and making data-driven way forward recommendations.
Continent Experience: Experience working in the APEC or GC Continent organization and knowledge of the various markets organizational structure and ways of working.
Problem Solving: Prior consulting experience focused on diagnosis and development of recommendations to solve complex business problems.
Advance Facilitation Skills: Lead the design development and delivery of complex stakeholder experiences using design thinking creativity and expert communication skills to deliver powerful results-oriented meetings and workshops.
Market Research Analysis: Able to review complex data sets synthesize accordingly and frame critical business questions that result in actions that drive operational process and performance improvements.

CORE WORK ACTIVITIES

China Continent Management Oversight
Partner with China leaders and DTT BTO to plan and implement DTT initiatives with minimal oversight to meet project objectives and goals on time and on budget
Provide coordination of week-to-week progress of China activities including (but not limited to) status reporting and aggregate timelines
Develop track and deliver a Value Realization approach for China in partnership with BTO including managing and forecasting DTT budgets for the region
Surface China-specific key insights for executive decision-making across key forums
Support development of project plans across DTT workstreams and approaches that meet the needs of the China teams
Develop and manage China risks and issues prioritizing resolution
Partner with the China workstream leads and BTO CMDL team to shape change implementation strategies for the impacted China stakeholder groups

China Continent Engagement Alignment
Foster a positive climate to build effective teams that are committed to the DTT goals and initiatives
Represent China point of view on all DTT initiatives with DTT workstreams and teams
Update China stakeholders on key initiative wins and opportunities respond to concerns and solicit feedback. Engage leadership to develop and execute action plans to address gaps.
Provide China perspective in DTT continent forums and user advisory forums ensuring China feedback is captured information is shared and work sessions are conducted effectively on key topics

China Continent Change Management Deployment Adoption
Lead the development of the China resource plan and business case to ensure China has appropriate resources and workstreams have appropriate SMEs
Hire and oversee resources within the China team to support Change Management/Communications Deployment planning and Command Center activities to deploy DTT China hotels
Facilitate deployment work sessions with China teams for various phases of deployment beginning with the design of the deployment approach
Work with off-shore 3rd party resources dedicated to providing implementation support for hotels in China
Ensure consistent pull-through of change training and deployment plans
Ensure timely and accurate measurement of China readiness adoption and overall program
Advocate for China deployment and adoption needs with the DTT workstream leads

Additional Responsibilities
Foster a team environment that encourages accountability high standards and innovation
Establish best practices methods processes tools and templates for successful execution of DTT efforts in China
Create and nurture an environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service
Lead by example demonstrating self-confidence energy and enthusiasm
Inform and/or update executives peers and subordinates on relevant information in a timely manner
Manage time effectively and conduct activities in an organized manner
Present ideas expectations and information in a concise organized manner
Manage group or interpersonal conflict
Perform other reasonable duties as assigned by manager

MANAGEMENT COMPETENCIES

Leadership
Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem solving and Decision Making - Identifies and understands issues problems and opportunities; obtains and compares
information from different sources to draw conclusions develops and evaluates alternatives and solutions solves problems and
chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution
Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships
Coworker Relationships - Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards.
Global Mindset - Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative
solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
oDemonstrates working knowledge of discipline-specific systems tools and business practices.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
oBasic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software
oInternet browsers etc.).
oMathematical Reasoning - Adds subtracts multiplies or divides quickly correctly and in a way that allows one to solve work-
orelated issues.
oOral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
oReading Comprehension - Understands written sentences and paragraphs in work-related documents.
oWriting - Communicates effectively in writing as appropriate for the needs of the audience.