Relationship Manager
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Job Location:
New Orleans, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Relationship Manager develops leads and contributes to the growth and profitability of consumer and small commercial business through the management of the branch portfolio including deposits loans fees and expenses. This role is responsible for leading coaching and motivating the branch team to deliver exceptional customer service by providing tailored solutions and referrals. The major focus of this position is on business development with the minority of responsibility dedicated to managing the banking center.
Key Responsibilities
- Drive growth and profitability of consumer and small commercial portfolios by managing deposits loans fees and expenses.
- Lead coach and motivate the branch team to deliver exceptional customer service and achieve business goals.
- Develop and deepen customer relationships through needs-based selling of products and services.
- Focus on business development activities to expand the customer base and increase revenue.
- Manage the banking center operations ensuring efficiency and compliance (approximately 30% of role).
- Identify opportunities for referrals and cross-selling to meet customer needs.
- Monitor portfolio performance and implement strategies to improve results.
Skills & Qualifications
- Proven experience in relationship management within consumer and small commercial banking.
- Strong leadership and team coaching abilities.
- Excellent customer service and communication skills.
- Ability to develop and execute business development strategies.
- Knowledge of banking products services and regulatory requirements.
- Strong organizational and portfolio management skills.
- Results-driven with a focus on profitability and growth.
Qualifications
- Undergraduate degree or equivalent experience.
- 3 years relevant experience required (retail customer service and/or financial services industry).
- Business development skills including ability to conceptualize and implement strategies.
M C Bank is an Equal Opportunity / Affirmative Action employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color religion sex sexual orientation age national origin disability protected veteran status or any other factor protected by applicable federal state or local laws. All hiring decisions are based on qualifications merit and business needs.
Required Experience:
Manager
