Customer Marketing Manager

THE POSITION
Our roster has an opening with your name on it

FanDuel is seeking a Customer Marketing Manager to lead lifecycle strategies for FanDuel Predicts driving engagement and long-term customer value across every stage of the user journey from onboarding and activation to retention and re-engagement. This role is responsible for developing and optimizing end-to-end lifecycle programs that deepen customer participation across the broader FanDuel ecosystem. You will partner closely with cross-functional teams including Acquisition Promotions Brand Commercial Marketing Technology Product Marketing Data Science Product and Customer Service.

You will combine data-driven insights with innovative marketing approaches to deliver personalized high-impact campaigns that improve conversion retention and re-engagement as well as increase customer lifetime value and engagement. This is an exciting opportunity to shape how FanDuel connects with and grows its customer base at scale.

In addition to the specific responsibilities outlined above employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Own the end-to-end lifecycle strategy from ideation through execution and analysis including audience definition campaign delivery and performance measurement.
• Design and optimize lifecycle strategies communications and product journeys that drive engagement across all stages of the customer lifecycle from onboarding and activation to retention and re-engagement.
• Develop and own the lifecycle marketing roadmap aligning initiatives to business goals and prioritizing opportunities
• Partner with commercial analytics and product teams to identify key opportunities across the lifecycle including onboarding friction engagement drivers and churn risks and translate insights into actionable strategies.
• Develop and implement segmentation strategies based on behavioral transactional and predictive data to maximize campaign relevance and effectiveness.
• Lead a test-and-learn roadmap focused on improving activation engagement retention and long-term customer value.
• Monitor lifecycle performance and feed insights back into strategy to continuously refine user journeys identifying drop-off points key engagement triggers and optimization opportunities.
• Drive personalization and automation by leveraging real-time signals to deliver the right message at the right time through the right channel.
• Collaborate with marketing technology and data teams to enhance automation capabilities audience targeting and measurement frameworks.
• Partner on market insights data science and product roadmaps to improve lifecycle outcomes and deepen understanding of customer behavior.
• Serve as a subject matter expert on lifecycle marketing best practices influencing broader marketing product and promotional strategy across the business.
• Mentor and support junior team members providing guidance on lifecycle strategy campaign execution and performance analysis to elevate team capabilities.
• Continuously evaluate campaign performance and customer behavior to iterate on strategies that increase retention engagement frequency and overall customer lifetime value.

THE STATS
What were looking for in our next teammate

• 5 years experience in marketing commercial or similar.
• Strong understanding of marketing and commercial metrics.
• Strong design thinking skills and effective at project management.
• Proven ability to manage cross-functional stakeholders and influence without direct authority.
• Highly organized with acute attention to detail and ability to prioritize and execute on multiple projects across various stakeholders.
• Strong attention to detail in campaign setup roadmapping and performance analysis.
• Results oriented and metrics driven with the need to be objective and measure performance.
• Strong analytical approach to decision making with experience of delivering against business outcomes.
• Collaborative team player proactive thinker and pragmatic problem-solver.
• Ability to thrive in a fast-paced environment and adapt to changes quickly.
• Exceptional written and verbal communication skills.
• Knowledge of sports casinos culture politics and/or experience working within a heavily regulated industry is a plus
• Baseline understanding of marketing platforms Email Service Providers and Customer Data Platform Technologies
• Willing to work some non-traditional hours.
  
  

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: Americas #1 Sportsbook FanDuel Sportsbook; its leading iGaming platform FanDuel Casino; the industrys unquestioned leader in horse racing and advance-deposit wagering FanDuel Racing; and its daily fantasy sports product.

In addition FanDuel Group operates FanDuel TV its broadly distributed linear cable television network and FanDuel TV its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states Canada and Puerto Rico.

The company is based in New York with US offices in Los Angeles Atlanta and Jersey City as well as global offices in Canada and Scotland. The companys affiliates have offices worldwide including in Ireland Portugal Romania and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment the worlds largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning mental health support and fitness benefits. We offer generous paid time off (PTO & sick leave) annual bonus and long-term incentive opportunities (based on performance) 401k with up to a 5% match commuter benefits pet insurance and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location role and level.

FanDuel is an equal opportunities employer and we believe as one of our principles states We are One Team!. As such we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion creed sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status or any other characteristic protected by state local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued respected and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please email.

The applicable salary range for this position is$103000 - $129000 USD which is dependent on a variety of factors including relevant experience location business needs and market demand. This role may offer the following benefits: medical vision and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation including but not limited to cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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