Mutlisite Manager (Customer Service)
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Job Location:
Yearly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for an experienced energetic and highly organized Multisite Manager to oversee operations across Fremantle and our South Fremantle stores.
If your strengths lie in brilliantcustomerserviceand stakeholder managementadministrationoperations andpeoplemanagement this is your opportunity to own the day-to-day running of these centres develop your skills grow and make a real contribution to our success.
Key Responsibilities:
- Leading supporting and motivating a team of Storage Consultants to consistently meet or exceed performance targets.
- Managing a team including time management delegation performance management and conflict resolution.
- Ensuring excellent customer service is consistently delivered.
- Overseeing operational excellence and actively managing centre operations including centre presentation maintenance general administration duties security access control inventory management and compliance with health and safety regulations.
- Weekly & monthly reporting summarising the centres financial performance directly to the Operations Manager.
- Promoting a positive and inclusive team culture that aligns with the companys values and fosters teamwork care and excellence.
About You:
- FULL Drivers license and car (required).
- Forklift license (desirable).
- Demonstrated experience within a management or team leadership position in a similar environment.
- Strong conflict resolution knowledge and the ability to de-escalate situations.
- Proven ability in working towards sales targets and KPIs.
- Proficient at using technology and multitasking between different systems.
- Effective communication skills and be able to foster a team building environment.
- You have a motivated proactive and positive outlook with the willingness to learn and grow with the business.
- Excellent written and verbal communication skills with a keen eye for detail.
- The ability to work on a rotating roster with every second Saturday from 9am-2pm.
About Us:
Established in 2000National Storage REITis a leading self-storage owner/operator across Australia and New Zealand with over 300 centres and a highly acquisitive growth strategy. Following the anticipated completion of an acquisition of the NSR Group the business will be entering a new phase of complexity.
If you are looking to be part of a great company doing great things wed love to hear from you!
Benefits of Working with Us:
- Additional Duties Allowance
- Rotating roster for great work-life balance.
- Structured training with a continued focus on development.
- Onsite car park included.
- Generous company paid parental leave.
- Discounts on a range of storage services including units and merchandise.
- Unique wine offers and discounts through our subsidiary company Wine Ark.
- 24-hour wellbeing support for you and your family through our Sonder partnership.
- Reimbursements for approved wellbeing services under our WellNS Wallet program.
- Exclusive discounts on a range of leading retailers hotels restaurants and more
- Ability to earn referral incentives.
Please note applicants may be subject to pre-employment checks which can include reference checks medical checks and with consent police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role only those candidates with the eligible right to work will be considered.
Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested
Required Experience:
Manager
