Technical Support Supervisor 1 2 (41-6530)
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Job Location:
Anchorage, AK - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
Are you a hands-on technology leader who thrives on solving problems supporting teams and keeping critical systems running smoothly Were looking for a Technical Support Supervisor (salary range 18) to lead our Technical Support team and oversee the daily operation of essential technology systems across a statewide organization.
This role blends people leadership technical expertise and strategic coordinationideal for someone who enjoys mentoring staff while staying close to the technology that powers operations.
This position is responsible for supervising staff through interviewing hiring training performance evaluation and discipline as well as reviewing leave requests and coordinating schedules travel and project assignments. The supervisor will plan assign and review work establish priorities and monitor workflow to ensure timely and accurate completion of assignments while preparing required reports and statistics.
This role oversees the daily operations of technology systems including phone systems desktop computers peripherals and related infrastructure. Responsibilities include classifying and prioritizing Helpdesk requests monitoring technician workloads redistributing tasks as needed and ensuring accurate tracking of service requests and communication with users. The supervisor will manage system maintenance upgrades and troubleshooting respond to system failures and implement corrective actions to restore services. The position also serves as a project lead for system implementations and upgrades coordinating deployments training and equipment repair or replacement and working closely with leadership to support organizational technology needs.
In addition the IT Support Supervisor collaborates on procurement activities including developing specifications assisting with Requests for Proposals evaluating vendor products and services and overseeing contract deliverables. The role includes developing and maintaining policies procedures and statewide standards for technology systems as well as strategies to minimize service disruptions. Responsibilities also include maintaining inventory systems evaluating hardware needs researching solutions and obtaining quotes. Travel is required to support statewide system installation maintenance and troubleshooting along with performing other duties as assigned by the Deputy Chief Technology Officer.
* * * * * * * * * * * * * * * US CITIZENSHIP IS REQUIRED FOR THIS POSITION TO OBTAIN SECURITY CLEARANCE.* * * * * * * * * * * * * * * *
This is a flexibly-staffed position. Progression to the higher level may occur when the incumbent: 1) successfully completes a specified training plan; 2) meets all other specified terms of the flexible staffing agreement; 3) meets the minimum qualifications of the higher level; 4) is certified by the supervisor as capable to perform at the higher level; and 5) is approved by the Human Resources Department. When certified the position may be reclassified to Technical Support Supervisor 2 salary range 20 ($3633.00 bi-weekly).This position is in the partially-exempt service; the incumbent serves at-will to the appointing authority.
An ideal candidate will possess the following knowledge skills and abilities. Please detail each of these in the required letter of interest.
- Experience with various types of computers and peripheral equipment.
- Facilitate resolution in difficult and controversial situations.
- Ability to work calmly and effectively under tight/high-pressure deadlines and changing priorities.
- Ability to comprehend complex written material interpret and apply rules regulations and instructions.
- Ability to read and interpret drawings plans diagrams and written directions pertinent to electronic equipment as units systems or networks.
- Ability to establish and maintain cooperative working relationships/
The Work Hours
Full-time court employees are currently scheduled to work 37.5 hours per week. The work hours for this position are Monday - Friday 8:00 a.m. to 4:30 p.m. with a one-hour lunch break.
Exceptional Benefits for Full-Time Employees
We offer a competitive benefits package that includes12 paid holidays medical dental and optional vision coverage and employer-paid life insurance. Employees are enrolled in the Public Employees Retirement System (PERS)and the Alaska Supplemental Annuity Plan (SBS) with access to the Alaska Deferred Compensation Plan. Personal leaveis accrued for vacation illness or personal needs.
Enjoy peace of mind and long-term security while serving your community.
For more information on the Alaska Court System please visit:
For informationabout what state courts do please watch the following short video:
VIDEO: The who what when where and how of state courts
The Alaska Court System is an EEO employer and proudly promotes diversity.
Minimum Qualifications
A bachelors degree from an accredited college in computer science public administration management information science systems engineering or a closely related field AND three years of increasingly responsible experience in the information technology field AND one year of technical experience in system analysis design programming or network implementation.
The required work experience may have been completed concurrently.
OR
Graduation from a two-year associate program from an accredited college in computer science public administration management information science systems engineering or a closely related fieldAND four years of increasingly responsible experience in the information technology field ANDone year of technical experience in system analysis design programming or network implementation.
The required work experience may have been completed concurrently.
OR
Five years of increasingly responsible experience in the information technology field AND one year of technical experience in system analysis design programming or network implementation.
The required work experience may have been completed concurrently.Additional Required Information
This applies to your application submission.
Documents to be Attached to the Application (REQUIRED):
- A professional letter of interest completed per the instructions below.
- Post-secondary transcripts if using education to meet minimum qualifications.
- A list of at least three (3) professional references who have had supervisory authority over you along with their daytime contact phone numbersandemail addresses.
- Copies of your most recent (2) performance evaluations if available.
LETTER OF INTEREST
Please attach this to your application before submitting it online or if unable to attach to your application email it to
Your letter should:
1) Be professionally written and include proper format grammar spelling and punctuation.
2) Explain how you meet the minimum qualifications of the position.
3) Explain why you are the best candidate for the position.
4) Highlight your experience in relation to the knowledge skills and abilities listed under the Job Description section of this recruitment.
Your letter will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process. If you do not attach a professional letter of interest you may not move on to the interview phase.LEGAL EMPLOYMENT
The States online recruitment system Workplace Alaska requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment.The Alaska Court System does not sponsor visas.WORK EXPERIENCE
If using work experience not already documented in your application provide the employers name your job title dates of employment and whether full or part-time. Applications will be reviewed to determine if the responses are supported and Minimum Qualifications are clearly met. If they are not the applicant will not advance to the interview and selection phase of the recruitment.
EDUCATION
If post-secondary education is required to meet the Minimum Qualifications you must fill in the Education and Training section of the application. If you have not obtained a degree please indicate the number of credit hours earned in the Degree Obtained field. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications for the position and are required with each application.SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.SELECTION PROCEDURE
Applicants will be required to meet the Minimum Qualifications as outlined above. Unfortunately we cannot always interview all applicants. If your application is considered not qualified you will be sent a notice within two weeks after the closing date for this recruitment. If you believe your application was improperly disqualified you may appeal this decision to the Human Resources Director at 820 West 4th Avenue Anchorage AK 99501-2005 within five workdays from the date the notice is mailed to you. Qualified applications will be forwarded to the hiring supervisor.MULTIPLE VACANCIES NOTICE
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to sixty (60) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
NEPOTISM REVIEW
To avoid a conflict of interest and the appearance of impropriety applicants who have a spouse close relative and/or regular member of their household employed by the Alaska Court System may not be considered for employment without the approval of the Administrative Director.
BACKGROUND CHECK
A background check will be conducted prior to an employment offer being made. Applicants who have prior convictions that have been set aside under the terms of a suspended imposition of sentence (SIS) may answer no to these questions. If you are not sure if your situation requires disclosure please contact the Human Resources Department at . The Court System reserves the right to confirm all background information.Contact Information
- Mailing Address: 820 West 4th Avenue Anchorage AK 99501Phone Number:
Required Experience:
Manager
