Program Manager
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Job Location:
San Antonio, TX - USA
Yearly Salary:
$ 52000 - 62000
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Program Manager
Location: San Antonio TX (Hybrid after training)
Department: Operations
Reports To: Operations Manager
Classification: Non-Exempt (Full-Time)
Compensation: $25$30/hour ($52000$62000 annually)
Department: Operations
Reports To: Operations Manager
Classification: Non-Exempt (Full-Time)
Compensation: $25$30/hour ($52000$62000 annually)
About My Education Solutions (MES)
At My Education Solutions (MES) our mission is simple but powerful:
We help clients successfully manage their student loan debt through counseling enrollment and administrative support for Federal Student Loan Forgiveness programsso they can live the life they envisioned when they chose to further their education.
We help clients successfully manage their student loan debt through counseling enrollment and administrative support for Federal Student Loan Forgiveness programsso they can live the life they envisioned when they chose to further their education.
We are a fast-paced results-driven organization that values ownership growth and results. We are looking for leaders who thrive on responsibility and take pride in building and managing high-performing teams.
Position Overview
This is a hands-on leadership role for someone who is equally strong with people process and performance.
The Program Manager is responsible for overseeing daily operations managing a team and ensuring all client processesespecially payment management and program executionare handled with precision and accountability. This role requires someone who is a true leader comfortable managing all facets of a team including coaching accountability and when necessary termination.
A critical component of success in this role is strong proficiency in Zoho Modules and CRM. You will use Zoho to manage workflows track KPIs monitor team performance and drive operational improvements.
This role is ideal for someone who:
- Is a natural people person and influencer and enjoys leading others
- Is comfortable holding a team accountable to clear KPIs and performance standards
- Can confidently manage the full employee lifecycle (coaching performance management and termination when needed)
- Thrives in a structured fast-paced and high-accountability environment
- Uses systems technology and data (especially Zoho) to drive decisions and results
What Youll Do
Team Leadership & Management
- Lead coach and develop a team to achieve daily weekly and monthly KPIs
- Manage the full employee lifecycle: onboarding performance management and terminations when necessary
- Create a culture of accountability professionalism and continuous improvement
- Conduct regular performance reviews and coaching sessions
KPI & Performance Management
- Set track and enforce team KPIs using Zoho CRM dashboards and reporting tools
- Monitor productivity quality and efficiency across the team
- Identify performance gaps and implement corrective action plans
Client & Financial Operations
- Oversee client communication regarding programs and payments
- Ensure accurate and timely processing collection and reporting of all client payments
- Maintain high standards of client service and professionalism
Oversight Auditing & Compliance
- Monitor and audit payment activity collections and vendor disbursements
- Ensure all processes are compliant accurate and completed within required timelines
- Maintain strict confidentiality of sensitive financial and client information
Process Improvement & Systems Management
- Identify inefficiencies and implement solutionsespecially within Zoho workflows and automation
- Optimize systems to improve tracking reporting and operational visibility
- Lead special projects and internal audits
What Were Looking For
We are seeking a strong leader who is both people-focused and results-driven.
Required Qualifications
- 4 years of experience in Program Management Operations Compliance Financial Services or similar field
- Bachelors degree in Business Finance Accounting or related field
- Proven experience managing and leading teams
- Hands-on experience with Zoho CRM (REQUIRED)
Core Competencies
- Strong leadership presence with the ability to motivate and manage a team
- Comfortable holding employees accountable to performance standards and KPIs
- Ability to make sound decisions regarding performance management and terminations
- Highly organized with strong attention to detail
- Ability to manage repetitive time-sensitive tasks with consistency and accuracy
- Confident communicator both internally and with clients
- Analytical thinker with a proactive solution-oriented mindset
- Ability to leverage Zoho modules and CRM to drive efficiency visibility and accountability
- High level of integrity and professionalism
Why Join MES
Benefits & Perks
- Hybrid work schedule after training
- 100% employer-paid medical benefits
- 401(k) with company match
- 2 weeks of earned PTO
- AFLAC supplemental coverage
- Opportunity to lead grow and make a direct impact on both clients and team members
Our Core Values
We hire and promote individuals who live our values every day:
- Grow or Die We are always improving
- Find a Way We solve problems no excuses
- Keep Commitments We do what we say we will do
- Do the Right Thing Integrity is non-negotiable
Equal Opportunity Employer
My Education Solutions is an Equal Opportunity Employer and values diversity in the workplace.
Required Experience:
Manager
About Company
My Education Solutions has helped hundreds of Clients save money on their student loan forgiveness programs nationwide. Free Consultation Call Today.
