Senior Systems Administrator

• Provide exceptional technical support to users across all levels ensuring a seamless experience with company-managed IT infrastructure.
• Diagnose and resolve complex hardware and software system issues serving as the advanced line of defense against IT disruptions.
• Employ advanced knowledge and resources to deliver informed and effective solutions to intricate problems.
• Collaborate with the IT Director and department leadership to develop and improve IT procedures setting higher standards of service and efficiency.
• Operate and navigate the help desk and end-user software optimizing the resolution process.
• Redirect the most complex problems to the appropriate resources ensuring timely and accurate resolution at a higher level.
• Identify and rank critical issues allocating attention to maximizing system performance and user productivity.
• Track document and analyze problem-solving processes creating a comprehensive knowledge base for the IT infrastructure.
• Lead and contribute to IT projects that extend beyond help desk tickets driving continuous improvement and innovation.
• Report and analyze recurring problems playing a pivotal role in enhancing IT operations and strategies.
• Champion and enhance cyber security policies contributing to a secure and resilient IT environment.
• Train mentor and coach department employees on specifically assigned processes.
• Maintains current knowledge of trends and developments in techniques and technology relevant to the field and stays current on industry company and departmental methodologies terminology and regulations.
• Adherence to all ARL Bio Pharma safety standards policies procedures and protocols.
• Maintain adequate attendance as per department and company expectations.
• Performs all other duties as assigned.
• The duties listed are not comprehensive but are a representation of the function this position will perform. Duties that are similar related or logical are also included. The omission of specific statements does not exclude them.

• High school diploma or equivalent with 3 years of experience in a Help Desk/ IT Support-related role.
• Preferred qualifiers include:
  • Certification in CompTIA A Net Sec or similar CCNA Microsoft is preferred.
  • 4 years of experience in a Help Desk/ IT Support-related role is also preferred
  • Experience with Hyper- V
  • Experience with Active Directory and Group Policy.
  • Experience with PowerShell scripting or similar tools for automation.

• This position has no direct reports. This position supplies much-needed mentorship and leadership to the department as a subject expert.
• Work Environment
• This job is operated in a professional office environment using typical office equipment (scanners printers computers phones).
• Exposure to dust and fumes.
• This role occasionally uses simple shop tools including but not limited to screwdrivers wire cutters and crimping tools.
• Occasionally stand on a ladder and reach behind other equipment in tight-space areas.
• This role routinely uses standard office equipment including computers phones photocopiers filing cabinets and fax machines.
• The noise level is quiet.
• Primarily dominated English-speaking workplace.
• Attendance at the office is required.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• This is a partially active role with periods of walking between floors and buildings daily and some filing is required.
• This position would require the ability to lift 50 Lbs. (If an object weighs more than 50 Lbs. ARL requires this to be a two-person job or the use of carts.
• Ability to sit and stand in front of a computer for extended periods with intermittent twisting/bending to reach instruments or supplies surrounding equipment.
• Routinely stand stoop climb ladders and walk in the performance of duties with occasional kneeling crouching and/or crawling.
• Ability to use hand strength and finger dexterity to perform fine manipulations of tool equipment including turning pressing twisting and typing.
• Must be fluent in written and spoken English to receive and communicate information for standard and complex operations and emergencies clearly and accurately.
• Requires visual acuity to read and write words and numbers and to see in the normal visual range including ability to distinguish colors with or without correction.
• Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus with or without correction.
• Requires hearing communications accurately with or without correction.

Required Experience:

Senior IC