Technology Assistant

Muskingum County Library System

Job Location:

Zanesville, OH - USA

Monthly Salary: $ 18 - 19

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

MUSKINGUM COUNTY LIBRARY SYSTEM
TECHNOLOGY ASSISTANT

LOCATION:John McIntire 220 N. Fifth Street Zanesville OH 43701

SALARY:$18.31 - $19.91 (40 hours a week Varied Schedule)

CLOSING DATE: May 22 2026

TheMuskingum County Library Systemis seeking a Technology Assistant to provide exceptional service to the public and staff through first-line technical support routine maintenance hardware setup and instruction in the effective use of technology.

Responsibilities:

Provide remote and onsite technical support for all library locations handling initial contact with users through face-to-face interactions phone chat email and our ticketing system.
Provides evening and weekend coverage for emergent IT issues as scheduled. Sets up and supports technology for meeting rooms and library programs.
Helps to maintain the organization of IT equipment with labeling storing and tracking of assets within software tools.
Assists customers and staff throughout the library system with basic technology needs.
Creates how-to guides and training material.
Performs basic hardware maintenance and replacement.
Sets up new computers and installs peripherals such as printers receipt printers
Maintains checklists and documentation for common technology tasks.
Runs routine administrative tasks such as resetting user accounts merging duplicate patron accounts and generating monthly computer usage reports.
Installs and upgrades approved software including Adobe products Microsoft Office using tools such as Ninite and DeepFreeze.
Opens and tracks vendor support tickets as needed.
Log new incident tickets and escalate as appropriate to Senior Technology Assistant ILS Coordinator or the IT Director.
Troubleshoot problems with software such as the full Google product suite Microsoft Windows Microsoft Office Adobe products ILS software mobile apps and more.
Troubleshoot problems with hardware such as printers copiers credit card machines receipt printers VOIP phones and more.
Actively participates in cybersecurity initiatives to protect the librarys network integrity while ensuring that all technical support activities are conducted in a manner that preserves patron privacy and complies with data handling policies.

Education & License Requirements:

Highschool Diploma with IT certifications or 1 to 2 years of IT related Customer Service experience.
Must have a valid State of Ohio Drivers License.

Skills Knowledge and Abilities

Knowledge of: Windows various software packages general networking applications and a desire to learn new computer software applications.
Ability to: work independently with little supervision interact with the public in a consistent friendly and professional manner to learn new technology systems stoop bend and lift.
Skill in: operating and supporting computer hardware peripherals and software applications and customer service.

Benefits:

Health Dental and Vision Insurance
9 paid holidays and 3 floating holidays
186 hours of PTO earned annually
Employee Assistance Program
Retirement plan: OPERS- Mandatory 10% employee contribution 14% employer contribution

Required Experience:

Junior IC

MUSKINGUM COUNTY LIBRARY SYSTEMTECHNOLOGY ASSISTANTLOCATION:John McIntire 220 N. Fifth Street Zanesville OH 43701SALARY:$18.31 - $19.91 (40 hours a week Varied Schedule)CLOSING DATE: May 22 2026TheMuskingum County Library Systemis seeking a Technology Assistant to provide exceptional service to the ...

Provide remote and onsite technical support for all library locations handling initial contact with users through face-to-face interactions phone chat email and our ticketing system.
Provides evening and weekend coverage for emergent IT issues as scheduled. Sets up and supports technology for meeting rooms and library programs.
Helps to maintain the organization of IT equipment with labeling storing and tracking of assets within software tools.
Assists customers and staff throughout the library system with basic technology needs.
Creates how-to guides and training material.
Performs basic hardware maintenance and replacement.
Sets up new computers and installs peripherals such as printers receipt printers
Maintains checklists and documentation for common technology tasks.
Runs routine administrative tasks such as resetting user accounts merging duplicate patron accounts and generating monthly computer usage reports.
Installs and upgrades approved software including Adobe products Microsoft Office using tools such as Ninite and DeepFreeze.
Opens and tracks vendor support tickets as needed.
Log new incident tickets and escalate as appropriate to Senior Technology Assistant ILS Coordinator or the IT Director.
Troubleshoot problems with software such as the full Google product suite Microsoft Windows Microsoft Office Adobe products ILS software mobile apps and more.
Troubleshoot problems with hardware such as printers copiers credit card machines receipt printers VOIP phones and more.
Actively participates in cybersecurity initiatives to protect the librarys network integrity while ensuring that all technical support activities are conducted in a manner that preserves patron privacy and complies with data handling policies.

Education & License Requirements:

Highschool Diploma with IT certifications or 1 to 2 years of IT related Customer Service experience.
Must have a valid State of Ohio Drivers License.

Skills Knowledge and Abilities

Knowledge of: Windows various software packages general networking applications and a desire to learn new computer software applications.
Ability to: work independently with little supervision interact with the public in a consistent friendly and professional manner to learn new technology systems stoop bend and lift.
Skill in: operating and supporting computer hardware peripherals and software applications and customer service.

Benefits:

Health Dental and Vision Insurance
9 paid holidays and 3 floating holidays
186 hours of PTO earned annually
Employee Assistance Program
Retirement plan: OPERS- Mandatory 10% employee contribution 14% employer contribution

Required Experience:

Junior IC