Head of Field Services

ABOUT USAtMicrotechDPSwerea nationally trusted technology advisorypartner. We help businesses simplify technology reducing risk moving faster and staying competitive all through a personal customer-focused approach.

ABOUT THE ROLEWerelooking foran experienced Field Services Manager to lead our Field Services teamanddrive exceptional service delivery to our in Wodonga or Wagga Wagga this fulltime leadership role offers strong career development a supportive culture and a competitive package including a company vehicle.

Youlloversee a team of skilled technicians supporting a large fleet of Ricoh print devices and related software service offering growingyoullalso help expand delivery into broader field service opportunities beyondprint related services.

KeyResponsibilities

Leadership & People Management

• Champion a forward-lookingculturebringingnew ideas improving ways of working and helping the team adapt to change.
• Contribute to the MDPS Leadership Teamprovidingoperational insights and collaborating on strategy and continuous improvementinitiativesacross the business.
• Provide leadership and support to the Field Services team across onsite resources administrativefunctionsand service control.
• Analyse team and individual performanceidentifyingtraining and development needs
• Liaise closely with keyproductsuppliersand service vendorstoensure value from our relationships and drive ongoingservice continuity

Service & Field Operations

• Manage service contractsjobquoting parts ordering and stock controlacross multiplelocations
• Oversee daily Print Field Services operations including SLA complianceand escalations
• Leadinstallation projectsproviding oversight and support to your team
• Take responsibility for all aspects of service management within JIM2 ERP.
• Maintain parts pricing system updates servicereportingandtrend analysis
• Maintain oversight of allField service operations to drive an exceptional customer experience.

Customer Experience

• Build trusted client relationships and act as anescalation point whenrequired
• Manage customer enquiriesfeedbackand complaints
• Maintain strong product knowledge andparticipateinongoing training
• Managecustomersservice agreementsmonitoringcontractperformanceand technician utilisation
• Proactively strengthen customer relationships through clear communication and service management

ABOUT YOU

Essential

• Proven experience in a Field Services Manager or senior leadership role (PrintITor related industry)
• Technical capability across hardware(ideally print devices)softwareand basicnetworking
• Experience managing service teamsSLAsand customer contracts
• Excellent communication customerserviceand stakeholder management skills
• Ability toperformunder pressure while driving service quality and profitability
• A valid Class C drivers license and willingness to travelbetweenlocations

Desirable

• Technical certifications or vocational training in electronics computersystemsor related disciplines

Thisrecruitment processincludespre-employment checks including aNational PoliceCheck andWorking withChildrenCheck (VIC&NSW).

WHAT WE LOOK FOR

• Realpeople that always act with integrity and honesty.
• Passionatepeople inspired by and proud of our role in driving change through technology.
• Empoweredpeople steering the course of their own careers and service delivery style
• Resourcefulpeople creating inventive solutions to complex challenges
• Leaderswho set the bar high in the quality of work they deliver to clients

HOW TO APPLY

Submit your resumevia SEEK or contact more information.

To learn more about us go

Recruitment agencies weregoing solo on this one butwellgive you a call ifwe need a hand.