PASS Coordinator

Austin Pets Alive

Job Location:

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

PASS Coordinator

APA! BACKGROUND: Austin Pets Alive! (APA!) is one of Austins most dynamic and beloved nonprofits. The organization leads the No Kill movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues treats and adopts out 10000 homeless dogs and cats each year providing the safety net for Austins most at-risk shelter pets which helps Austin to be a No Kill city while also assisting other communities in saving homeless animals. The organization is distinguished by its large volunteer workforce and the scrappiness of its grassroots and its non-traditional community-based animal rescue work.

The organization continues to innovate best practices to save lives and spreads its impact by offering resources and mentorship related to its renowned lifesaving model through American Pets Alive! APA!s national 2020 American Pets Alive! began the Human Animal Support Services (HASS) - an innovative initiative aimed at rethinking the traditional model of animal sheltering. It focuses on supporting both people and pets in the community to reduce the number of animals entering shelters and improve outcomes for both. The project encourages collaboration between animal welfare organizations and community-based services with a goal of providing personalized proactive support that positions animal welfare as a social service.

BRIEF POSITION SUMMARY/OVERVIEW:
The PASS Coordinator I plays a key role in advancing the goals of APA!s Community Programs with a focus on triaging the needs of community pets and connecting families with the resources and programs to help. This position contributes directly to APA!s mission to increase the live release rate across Texas by supporting a sustainable inclusive and high-impact model for community programs.

The PASS Coordinator I is responsible for managing their daily responsibilities maintaining clear priorities and delivering consistent high-quality work that aligns with APA!s values and goals. This includes staying organized practicing sound prioritization using data or feedback to inform decisions and following through on key tasks and responsibilities with minimal oversight. This is a hands-on mission-driven role focused on results reliability and teamwork.

APA! is a volunteer-powered organization so every staff member is expected to work alongside and support volunteers. The PASS Coordinator I collaborates closely with volunteers to complete day-to-day tasks helps create a positive and inclusive environment and actively contributes to a culture of shared effort and mutual respect.

This position involves weekend hours and responsiveness during times of high need.

Every individual at APA! is responsible for working in collaboration with volunteers; making sure volunteers are recruited trained and feel impactful through their efforts at APA!. A core part of this role is creating a welcoming and empowering experience for volunteers including assisting with onboarding training and volunteer engagement as part of the day-to-day workflow.

ESSENTIAL FUNCTIONS:

Actively contribute to a volunteer-powered culture by partnering with volunteers during every shift and helping create an inclusive welcoming environment
Work alongside volunteers to complete daily tasks ensuring the work is shared and collaborativenot siloed
Support the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program
Help retain volunteers by offering encouragement guidance and feedback during shared work
Recommend strong volunteers for deeper involvement or specialized roles to your supervisor or volunteer manager
Contribute to a positive culture by recognizing volunteer contributions through appreciation gratitude and shoutouts
Help set volunteers up for success by clearly explaining tasks providing hands-on guidance and offering in-the-moment support
Be primary point of contact for Community Program volunteers including onboarding training and supporting volunteers in successfully completing volunteer roles
Coordinate with program manager and others to determine volunteer needs write job descriptions and training plans and maintain assignments and schedules in Better Impact
Ensure priority shifts are filled by trained enthusiastic volunteers to ensure appropriate coverage for Community Program functions and activities both remote and in-person
Recruit and onboard Safety Net fosters and coordinate care for fostered pets
Support general lobby functions as needed to include greeting all visitors answering general questions and appropriately triaging needs of community pets owners and those trying to get assistance for pets including but not limited to evaluating for emergency intake coordinating care with clinic and making referrals to other community organizations.
Respond to requests for assistance to the PASS inbox within 24 hours; regularly triage box to take appropriate action on emergency and urgent situations as neededMaintain familiarity of pet resources and support available through APA! and in greater community and help keep up to date for clients
Fill and distribute PASS Pantry orders and stock pantry supplies; coordinate quarterly food and supply drives
Support community events that align with Community Programs goals including food co-distribution events with Central Texas Food Bank
Under supervision manage Safety Net foster cases when needed
Help reunite found pets with owners and provide support to finder fosters
Process paperwork and maintain records associated with cases and intakes in a timely and accurate manner
Coordinate intakes foster placements care and returns to owner in collaboration with other APA! teams
Load and transport food and supplies from offsite storage or other locations (including APA!s clinic thrift stores or other locations within Travis County) to restock storage shed at TLAC
Keep TLAC lobby clean and tidy by disbursing donations and keeping shared work spaces neat and organized
Job duties may include some or all of the above and other duties as assigned by manager

OTHER FUNCTIONS:

Must demonstrate dependability accountability time management use of reasoning and good judgment skills
Attend and participate in all required training sessions and meetings
Maintain open and consistent communication with Program Manager or designee supervisor and other colleagues
Partner with Volunteer Managers to learn about the volunteer programs and support volunteers interested in your department on an ongoing basis
Able to react to change productively and perform other related duties as assigned
Able to work evenings weekends and holidays as needed (The regular schedule for this position is Saturday - Wednesday. Schedule may require temporary changes to accommodate team leave requests.)
Able to work in a high-volume fast-paced high-stress environment
Comfortable working autonomously when given goals and deadlines

QUALIFICATIONS SKILLS & EXPECTATIONS:

Committed to embodying APA!s Core Values: Innovation Respect Drive Resourcefulness and Inclusion and cultural values: Humble Hungry Smart
Commitment to APA!s customer experience expectations
Passion for working well with staff volunteers and customershelping all individuals feel successful appreciated and connected to APA!s mission
Strong commitment to volunteer engagement and support; dedicated to working well with volunteers across all roles
Comfortable working cross-functionally and serving as a liaison between volunteers customers and team members
Effective written and verbal communication skills; able to interpret rules procedures and instructional materials; work and communicate diplomatically and with discretion given cases may include sensitive personal information or contain reports of criminal animal abuse and neglect
Self-starter with strong time management; able to work independently and collaboratively
Excellent interpersonal skills; maintains a calm and professional presence in all situations
Strong attention to detail and high standards for quality
Adaptable to change and able to perform related duties as needed
Dedicated to delivering an exceptional and inclusive customer experience
Ability to successfully communicate orally and in writing with clients in crisis to explain recommendations and next steps and to potentially deliver news that clients do not want to hear
Ability to work collaboratively with others APA! teams and clients to work toward getting the best outcomes for people and pets within established policy and procedures
Manage competing priorities to ensure timely and accurate response to pet needs including associated follow up and administrative tasks are completed
Ability to work successfully in an open office environment (lobby)
Be proficient at using APA! databases (ShelterLuv and Doobert) to find and maintain personal animal and case records
Ability to successfully work in a shared public workspace

Preferred Qualifications:

Prior experience in a similar role is preferred; however candidates with strong transferable skills will be considered.
Ability to communicate fluently in Spanish both in writing and orally
Knowledge of Human Animal Support Systems
Experience in volunteer coordination and/or supervision

Development Requirement: Candidates hired into the Coordinator I level (starting at $40000) must complete Austin Pets Alive!s APATec training and obtain the Volunteer Supervisor credential within 90 days of hire and remain in good standing with all certification requirements.

PHYSICAL JOB REQUIREMENTS:

Must be able to routinely lift 40-50 pounds
Must be able to work around animals (including diseased injured and/or potentially aggressive animals) loud noises chlorine or other chemicals and inclement weather
Must be able to comfortably interact with cats/dogs of various health levels including cats who may carry zoonotic diseases such as ringworm scabies intestinal parasites etc.
Able to be on your feet for multiple hours of the day
Must be able to visually observe people and animals from up to 150 feet away
Ability to hear normal speech at close contact and shouting up to 150 feet away with the ability to hear and discern dog vocalizations both soft and loud
Prolonged periods of sitting at a desk and working on a computer
Must be able to walk big dogs that pull and jump for multiple hours a day
Must be able to pass all required dog handling training required for this position
Must be able to focus in a loud and busy environment despite distractions
Must be able to walk around shelter as needed - uneven ground keeping a safe distance from dogs and handlers
Must be able to work in an open work environment (lobby)
If reasonable accommodations are requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.

WORK ENVIRONMENT:

Animal shelter office environment with exposure to environmental conditions that include working with and near animals
Uses own transportation to travel and transport
Work is normally performed inside; some outside work is required
Exposure to unpleasant odors and noises.
Exposure to bites scratches and animal waste
Possible exposure to contagious diseases
Rapid pace with exposure to potential hazards including animal waste disinfectants and high levels of noise
Potential for animal bites and scratches and diseases that can be transmitted from animals to people
Occasional after-hours or weekend work may be required to support program needs

TIME COMMITMENT:

This is a full-time exempt position with an average of 40 hours per week.
Shift and schedule flexibility is required as weekly schedule is subject to change. Both weekend days may be required at times to ensure appropriately covered.
Able to work evenings weekends and holidays as needed

WORKING RELATIONSHIPS: This position reports directly to Senior Director of Community Programs or another individual designated by APA!.

LOCATION(S):

APA! Main - Town Lake Animal Center 1156 West Cesar Chavez Austin TX 78703
May travel to offsite locations as needed

BENEFITS:
Austin Pets Alive! is proud to offer a competitive benefits package for full-time employees including subsidized employer-sponsored medical coverage subsidized and voluntary life insurance voluntary dental vision and short-term disability options all effective the first day of employment. We also offer voluntary wellness and emergency sick plans up to 2% match on 401(K) retirement plan supplemental benefits flexible spending accounts and additional life coverage. Full-time employees receive 10 paid holidays and accrue 10 days paid time off during the first year of employment with an additional 5 days of PTO accrual upon completion of 12 months of employment. Employees will also receive professional development opportunities through APA!s ongoing mission to advance our animal welfare professionals in our life-saving work.

EQUAL EMPLOYMENT OPPORTUNITIES AND ACCOMMODATIONS STATEMENT
Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color LGBTQ people women transgender and gender non-conforming people and people with disabilities to apply.

Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status marital status sexual orientation gender identity or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity community focus and innovation.

APA! is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation please contact Talent Acquisition at at least one week in advance of your interview.

Required Experience:

PASS CoordinatorAPA! BACKGROUND: Austin Pets Alive! (APA!) is one of Austins most dynamic and beloved nonprofits. The organization leads the No Kill movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues treats and adopts out 10000 homeless dogs and c...

PASS Coordinator

Actively contribute to a volunteer-powered culture by partnering with volunteers during every shift and helping create an inclusive welcoming environment
Work alongside volunteers to complete daily tasks ensuring the work is shared and collaborativenot siloed
Support the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program
Help retain volunteers by offering encouragement guidance and feedback during shared work
Recommend strong volunteers for deeper involvement or specialized roles to your supervisor or volunteer manager
Contribute to a positive culture by recognizing volunteer contributions through appreciation gratitude and shoutouts
Help set volunteers up for success by clearly explaining tasks providing hands-on guidance and offering in-the-moment support
Be primary point of contact for Community Program volunteers including onboarding training and supporting volunteers in successfully completing volunteer roles
Coordinate with program manager and others to determine volunteer needs write job descriptions and training plans and maintain assignments and schedules in Better Impact
Ensure priority shifts are filled by trained enthusiastic volunteers to ensure appropriate coverage for Community Program functions and activities both remote and in-person
Recruit and onboard Safety Net fosters and coordinate care for fostered pets
Support general lobby functions as needed to include greeting all visitors answering general questions and appropriately triaging needs of community pets owners and those trying to get assistance for pets including but not limited to evaluating for emergency intake coordinating care with clinic and making referrals to other community organizations.
Respond to requests for assistance to the PASS inbox within 24 hours; regularly triage box to take appropriate action on emergency and urgent situations as neededMaintain familiarity of pet resources and support available through APA! and in greater community and help keep up to date for clients
Fill and distribute PASS Pantry orders and stock pantry supplies; coordinate quarterly food and supply drives
Support community events that align with Community Programs goals including food co-distribution events with Central Texas Food Bank
Under supervision manage Safety Net foster cases when needed
Help reunite found pets with owners and provide support to finder fosters
Process paperwork and maintain records associated with cases and intakes in a timely and accurate manner
Coordinate intakes foster placements care and returns to owner in collaboration with other APA! teams
Load and transport food and supplies from offsite storage or other locations (including APA!s clinic thrift stores or other locations within Travis County) to restock storage shed at TLAC
Keep TLAC lobby clean and tidy by disbursing donations and keeping shared work spaces neat and organized
Job duties may include some or all of the above and other duties as assigned by manager

OTHER FUNCTIONS:

Must demonstrate dependability accountability time management use of reasoning and good judgment skills
Attend and participate in all required training sessions and meetings
Maintain open and consistent communication with Program Manager or designee supervisor and other colleagues
Partner with Volunteer Managers to learn about the volunteer programs and support volunteers interested in your department on an ongoing basis
Able to react to change productively and perform other related duties as assigned
Able to work evenings weekends and holidays as needed (The regular schedule for this position is Saturday - Wednesday. Schedule may require temporary changes to accommodate team leave requests.)
Able to work in a high-volume fast-paced high-stress environment
Comfortable working autonomously when given goals and deadlines

QUALIFICATIONS SKILLS & EXPECTATIONS:

Committed to embodying APA!s Core Values: Innovation Respect Drive Resourcefulness and Inclusion and cultural values: Humble Hungry Smart
Commitment to APA!s customer experience expectations
Passion for working well with staff volunteers and customershelping all individuals feel successful appreciated and connected to APA!s mission
Strong commitment to volunteer engagement and support; dedicated to working well with volunteers across all roles
Comfortable working cross-functionally and serving as a liaison between volunteers customers and team members
Effective written and verbal communication skills; able to interpret rules procedures and instructional materials; work and communicate diplomatically and with discretion given cases may include sensitive personal information or contain reports of criminal animal abuse and neglect
Self-starter with strong time management; able to work independently and collaboratively
Excellent interpersonal skills; maintains a calm and professional presence in all situations
Strong attention to detail and high standards for quality
Adaptable to change and able to perform related duties as needed
Dedicated to delivering an exceptional and inclusive customer experience
Ability to successfully communicate orally and in writing with clients in crisis to explain recommendations and next steps and to potentially deliver news that clients do not want to hear
Ability to work collaboratively with others APA! teams and clients to work toward getting the best outcomes for people and pets within established policy and procedures
Manage competing priorities to ensure timely and accurate response to pet needs including associated follow up and administrative tasks are completed
Ability to work successfully in an open office environment (lobby)
Be proficient at using APA! databases (ShelterLuv and Doobert) to find and maintain personal animal and case records
Ability to successfully work in a shared public workspace

Preferred Qualifications:

Prior experience in a similar role is preferred; however candidates with strong transferable skills will be considered.
Ability to communicate fluently in Spanish both in writing and orally
Knowledge of Human Animal Support Systems
Experience in volunteer coordination and/or supervision

PHYSICAL JOB REQUIREMENTS:

Must be able to routinely lift 40-50 pounds
Must be able to work around animals (including diseased injured and/or potentially aggressive animals) loud noises chlorine or other chemicals and inclement weather
Must be able to comfortably interact with cats/dogs of various health levels including cats who may carry zoonotic diseases such as ringworm scabies intestinal parasites etc.
Able to be on your feet for multiple hours of the day
Must be able to visually observe people and animals from up to 150 feet away
Ability to hear normal speech at close contact and shouting up to 150 feet away with the ability to hear and discern dog vocalizations both soft and loud
Prolonged periods of sitting at a desk and working on a computer
Must be able to walk big dogs that pull and jump for multiple hours a day
Must be able to pass all required dog handling training required for this position
Must be able to focus in a loud and busy environment despite distractions
Must be able to walk around shelter as needed - uneven ground keeping a safe distance from dogs and handlers
Must be able to work in an open work environment (lobby)
If reasonable accommodations are requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.

WORK ENVIRONMENT:

Animal shelter office environment with exposure to environmental conditions that include working with and near animals
Uses own transportation to travel and transport
Work is normally performed inside; some outside work is required
Exposure to unpleasant odors and noises.
Exposure to bites scratches and animal waste
Possible exposure to contagious diseases
Rapid pace with exposure to potential hazards including animal waste disinfectants and high levels of noise
Potential for animal bites and scratches and diseases that can be transmitted from animals to people
Occasional after-hours or weekend work may be required to support program needs

TIME COMMITMENT:

This is a full-time exempt position with an average of 40 hours per week.
Shift and schedule flexibility is required as weekly schedule is subject to change. Both weekend days may be required at times to ensure appropriately covered.
Able to work evenings weekends and holidays as needed

WORKING RELATIONSHIPS: This position reports directly to Senior Director of Community Programs or another individual designated by APA!.

LOCATION(S):

APA! Main - Town Lake Animal Center 1156 West Cesar Chavez Austin TX 78703
May travel to offsite locations as needed

Required Experience:

Apply Now

About Company

Austin Pets Alive

Austin Pets Alive! is not your average animal shelter. We pioneer innovative lifesaving programs designed to save the animals most at risk of euthanasia.

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