Temporary Customer Relations Advisor
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
School Outfitters (SO) is a leading provider of educational furniture and equipment dedicated to creating learning environments where students and educators thrive. Headquartered in Norwood Ohio we combine innovation service and a peoplefirst culture to deliver solutions that make a difference. As a 100% employeeowned company every team member shares in our successbecause when we win we all win. Our valuesBelieve in People Enjoy the Journey Relentlessly Search for Better Play to Win and Live the Golden Ruleguide everything we do.
The Opportunity
The Temporary Customer Relations Advisor plays a key role in ensuring customers have a positive experience throughout their order journey. This role supports the Customer Experience team by helping set accurate customer expectations and proactively providing updates on order status and issue resolution.
As part of the broader Customer Experience Teamwhich includes Sales Customer Relations Contracts Install and all customer-facing functionsthis role helps represent the School Outfitters service brand. This team has a significant impact on establishing and maintaining strong lasting customer relationships. This position would start in April and be completed by the end of September 2026.
What Youll Lead & Do
- Respond to incoming customer calls chats and emails regarding order status damages cancellations returns defects and other concerns.
- Create Trouble Shooter cases to document customer issues for review and completion by appropriate team members.
- Create Trouble Shooters to record customer issues and follow up with customers throughout the troubleshooting and resolution process ensuring clear communication and timely updates.
- Identify issues that require escalation and route them to a Supervisor or Manager as needed.
- Responsible for proactively communicating with the customer to keep them informed of progress throughout the resolution process.
- Use critical thinking and collaborate with suppliers and carriers to identify solutions agreeable to all parties.
- Ensure successful resolution of problems by following up with both the manufacturer and the customer to confirm the determined resolution actually occurred.
- Report system product or carrier-related issues to management.
- Build and maintain strong customer relationships to ensure a positive Customer Experience.
- Participate in cross-functional Customer Experience Team activities that aid in School Outfitters overall success.
- The Customer Service Supervisor and Manager assign projects and tasks.
What You Bring
- Strong attention to detail.
- Strong verbal and written communication skills.
- Active listening skills.
- High School diploma.
- 1 to 2 years of relevant customer service experience.
Why Youll Love Working Here
- Culture that Wins: Valuesdriven collaborative and focused on growth.
- Location: Norwood Ohio
- Recognition: Proud recipient of Top Workplace honors.
Required Experience:
Unclear Seniority
About Company
Find school furniture and classroom equipment at great prices. Get school desks and chairs, AV equipment, cafeteria furniture, science furniture, art furniture, gym equipment and more.
