Few people get to build a bank from scratch. Even fewer get to build one at a moment when banking itself is being reinvented.

The dollar is the best product in the history of the world with practically infinite global demand but distribution is broken. Global clearing runs on legacy banks that are closed 115 days a year built for humans and take two days to settle. Augustus is the update to the internet era. We received conditional approval from the OCC to charter Americas first stablecoin-native clearing bank that is always open made for machines at the speed of compute.

We are a group of operators unicorn early employees ex-founders and people who walked away from degrees because they believe this is an industry and career defining opportunity. Were backed with $40M from Peter Thiels Valar Ventures Creandum and founders of Ramp Deel and Circle.

We are regulated in Europe and live with Euro and Stablecoin clearing today. Now we are building the US team from the ground up while continuing to grow rapidly in Europe.

The Role

As Customer Operations Lead at Augustus you own the entire operational backbone of our post-sales function: onboarding enablement and customer support. After signature two tracks run in parallel across every account: a commercial track owned by Account Management and an operational track owned by you. The processes the SOPs the KPIs the tooling the automations and the agents that run all of that - all yours.

Were building a dark bank a bank that runs mostly autonomously where operations are designed so the work doesnt emerge in the first place. Customer Operations is the front line of that thesis. Enablement that takes minutes instead of hours. Support that deflects before it escalates. Onboarding in minutes not months.

You design the system. You set the metrics that prove it works. You build the agents that run it. Every flow you redesign is a flow that becomes machine-runnable. Every flow you patch with headcount is a flow that compounds the wrong way.

You work across Operations Product Engineering and Compliance and partner closely with Account Management to keep the operational track and the commercial track in lockstep. You are trusted with every decision you make.

Your First Six Months

Youll own the design and build of Augustus post-sales operating model the SOPs KPIs ownership escalation paths and automations that run onboarding enablement and support end-to-end.

• Month 12: Know our customer base better than anyone. Take ownership of onboarding enablement and support as they exist today. Find the bottlenecks and define the KPIs that will tell you whether the system is working.

• Month 34: Ship the first wave of automations. Enablement compressed from hours to minutes. Onboarding gated by automated pre-screening. Support running on a single source of truth with structured escalation paths. The operating model proven on a live cohort.

• Month 56: Automations live across the operational track. Long-tail accounts run hands-off. Scale the system.

Who Will Thrive At Augustus

We believe that throwing smart people with high agency at big problems produces the best outcomes. The people who succeed here share the following traits:

• Relentless: You cant leave something broken. You dont stop because it got hard or because no one is watching.

• Set The Bar: Youre harder on yourself than anyone else would be. You dont need external accountability to care about quality.

• Shape The Game: You dont wait for a playbook and you dont need one. You walk into genuinely new territory and figure it out. You move before anyone asked you to.

• Systems First: You dont solve problems by adding people or effort. You build systems that make the problem smaller. Your first instinct is to automate not to handle it manually.

This job is for you if:

• You reach for an agent before a hire. When you see a recurring ticket pattern your first instinct is what rule should have caught this not we need another person.

• You want to own the operating model not inherit one. No playbook is waiting. The SOPs KPIs escalation paths tooling: you draft them defend them rewrite them when they break.

• You think in systems but will sit on a support ticket at 1am to understand a failure mode. The best automations come from people whove felt where the process breaks.

• You want to build alongside Engineering and Product not file tickets at them. Youll spec agents and shape tooling directly.

• You want decisions that are actually yours. You report to the COO and own the operational track end-to-end. This suits someone whos hit the ceiling of executing other peoples plans.

This job is not for you if:

• You measure your impact by the size of your team. Success here looks like a small ops org running a large book. A flat headcount chart is a win not stagnation.

• You prefer a mature playbook to a blank page. No Gainsight instance no tiering model no QBR template to inherit. Youll be designing the system not optimizing within one.

• Partnering closely with Account Management sounds like friction. The commercial and operational tracks run in parallel by design. Wanting to own the customer relationship outright or avoid the AM partnership entirely wont work here.

• Mostly autonomous operations sounds like a marketing line to you. The dark bank thesis shapes every decision. Skepticism about it means rowing against the current daily.

Hard Requirements

• 3 years in a fast-paced environment.

• Background in product or operations.

• Direct customer-facing experience.

Pay transparency:

Compensation packages at Augustus include base salary equity and benefits. New hire offers are made based on a candidates experience expertise and geographic location. The annual US base salary range for this role is $150000-$180000 equity.

What We Offer

• Career Growth: You will be given more responsibility and pushed to grow faster than ever before.

• Network: Your peers are brilliant highly motivated people. These people will be foundational in your future opportunities.

• Real Participation: Employees are shareholders. You will think and act like an owner.

• Perks & Benefits: Relocation support visa support the latest Apple gear (MacBook AirPods) lunch benefit gym benefit a beautiful office in the heart of the city 4x on-/offsites per year and an annual development budget.

• Health & Insurance: Our US team receives comprehensive Medical Dental and Vision insurance plans. We are offering 401(k) retirement plans.

Augustus is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Augustus will consider all applications for employment without regard to race ethnicity national origin religious beliefs gender identity or expression sexual orientation neurodiversity disability age parental or veteran status.