Urgent Care Service Delivery Coordinator (Out of Hours Team) 12mth FTC

Salary: 31733 per annum
Location: Remote with occasional team meetings (no more than once per month)
Working pattern: Rolling rota 4 nights on / 4 nights off
Shift patterns: 12hour shifts (5pm - 5am and 9pm - 9am alternating weekly)
Company: Axon Diagnostics part of the Medica Group

About the role:
Axon Diagnostics part of the Medica Group provides vital urgent and outofhours diagnostic services that support hospitals clinicians and patients when timely care matters most. As an Urgent Care Service Delivery Coordinator you will be a key part of our frontline operational team helping to ensure urgent radiology examinations are delivered safely accurately and within strict clinical timeframes.

This is a fastpaced purposedriven role where no two shifts are the same. Youll act as a trusted first point of contact for hospital clients and radiologists overnight helping coordinate care that has a direct impact on patient outcomes across the UK.

What youll be doing:

• Acting as a primary point of contact for radiologists supporting the outofhours urgent care service

• Monitoring and responding to service delivery mailboxes calls and messages to ensure timely resolution of queries and issues

• Coordinating and maintaining radiologist rotas ensuring coverage availability and reporting capacity

• Allocating urgent radiology examinations to the appropriate reporters within contractual turnaround times

• Maintaining accurate records and logging all communications within our systems

• Producing regular service reports dashboards and handovers covering KPIs SLAs turnaround times and operational risks

• Working collaboratively with colleagues to maintain a highquality patientcentred service at all times

About you:

Youll be someone who remains calm organised and peoplefocused in highpressure environments with the confidence to work autonomously overnight while knowing when to escalate appropriately.

Youll bring:

• Experience in a service delivery healthcare operations urgent care customer service or coordination role

• Excellent communication skills and a professional telephone manner

• Strong attention to detail and high levels of data accuracy

• Confidence liaising with senior clinicians by phone

• Good IT skills including Microsoft Word Excel and Outlook

• A collaborative empathetic and proactive approach with the ability to maintain confidentiality

Experience in healthcare telemedicine radiology or outofhours services is beneficial but not essential full training will be provided.

Why join Axon and Medica

Axon Diagnostics was founded by clinicians and industry experts who believe diagnostics can be delivered differently. As part of the Medica Group we support NHS and private healthcare providers across the UK with innovative clinically led diagnostic services that improve quality and patient outcomes.

We are proud of our values being clinically led collaborative peoplefocused innovative and socially conscious and we actively encourage open discussion ideasharing and constructive feedback across our teams.

In return youll be part of a supportive organisation where your work genuinely matters and where youll be trusted to make a difference every shift.

Core benefits for you:

• Flexible and hybrid working

• A company culture that promotes work life balance

• Commitment from employers to continued learning and development

• Access to Employee Assistance Programme

• Annual bonus

• Enhanced holiday allowance bank holidays

• Group life assurance

• Pension

• Social events

• Sick pay

• Cycle to work scheme

• Access to free and regular personal development & wellbeing events

Learn more about us and the work we do: done!

Your application has been successfully submitted!