Client Relationship Mananger

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Job Description:

To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.

Main Duties and Responsibilities

• Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
• Develop excellent working relationships with Customer Account Management team and Operational Functions to influence the achievement and maintenance of service performance.
• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines policies and procedures.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Working with Customer logistics teams/departments to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with the client on a periodical basis to discuss program status and relevant service issues and concerns.

General

• Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customers specific industry requirements and the Logistical requirements complexity that this places on Marken.
• The quest for speed together with specific logistics requirements has put increased pressure on Marken to provide high quality Customer solutions.
• Extensive contact with Customer Representatives.
• Extensive contact with local and regional Aviation and other relevant operational locations.
• Extensive contact with Operations/Logistics divisions.
• Participate in scheduled meetings to discuss services performance and concerns.
• Form working relationships and other an understanding of other department within the customers organization.
• Complete and thorough understanding of Aviation/Airline Networks
• Excellent communication skills with the ability to influence others.
• Excellent problem solving and prioritization skills essential.

Employee Type:

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