Patient Concierge

Lifekind Health is looking for a full-time Patient Concierge in our Indio clinic to provide stellar customer service and uphold the companys vision and value.

Our mission is to bring care thats whole human and healing. Blending medical behavioral and lifestyle support into a single plan because restoring life takes more than a prescription.

At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors psychologists chiropractors acupuncturists and dietitians work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience improving patient health reducing healthcare costs and increasing employee satisfaction. Learn more about us at .

Schedule: Wednesday - Sunday

About the position:

• Warmly welcomepatientat time of check-in. Check-in all patients in EHR & obtain vitals (COVID screening blood pressure temperature height weight and pain levels)
• Update patient information (address phone number)
• Keep patients updated on their wait time
• Answer all calls throughout the day in a professional manner anddirectcalls to theappropriate staffmember
• Place calls to pharmacies to update or cancel patient Rx
• Prepare lobbyarea and set up for treatments for the day
• Enrollment of new patients thoroughly explaining the program treatments and attendance requirements. (Offer transportationcheck insurance eligibility capture photo add patient to profile enter demographics)
• Ensure patients always have a once-a-month medical check-up and scheduling evaluation for researchHBA1Cand UDS collection
• Print CURES reports prior to appointment for phase 1 day and medical day
• Input patient insurance authorizations into Electronic Health Record (EHR)
• Maintainsafeand clean working environment bycomplying withprocedures rules and regulations
• Protect patients and employees by adhering to infection-control policies and HIPAA protocols

Our Ideal Candidate will have the following qualifications:

• High school graduate or equivalent
• Medical Assistant diploma or certificate required
• Excellent customer service skills
• Strongproficiencyin medical terminology
• Strong computer skills including Word Excel and PowerPoint
• Proficient use of fax and scanning machines
• CPR/BLS certificationrequired

At Lifekind we believe our employees deserve the best. Heres what you can look forward to when you join us:

• Comprehensive Benefits: medical dental vision insurance options for you and your family

• Medical Choice between three Cigna PPO plans (company pays 90% for employees and 50% for dependents!)
• Dental offered through Principal Life Insurance Company
• Vision offered through Principal and VSP Vision Care
• Flexible Spending Accounts (FSA) and Dependent Care Flexible Spending Accounts (DCSA)
• Company paid life insurance short-term and long-term disability with medical enrollment
• Employee Life Spouse Life and Dependent Life

• 401(k) Retirement Savings Plan
• Generous PTO

Lifekind Health and Savas Software are an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color people with disabilities and lesbian gay bisexual and transgender people are encouraged to apply. We consider all applicants without regard to race color ancestry religion gender gender identity gender expression national origin age disability socio-economic status marital or veteran status pregnancy status or sexual orientation.