Manager, Support Worker Services

Department/Division: Support Worker Services

Reports to: General Manager Service Delivery

Location: Runcorn

Contract Type: Fixed-Term (until 28 May 2027)

Employment Status: Full-Time (76h 00m per F/N) part-time applicants will be considered

Award: Social Community Home Care and Disability Services Award

Classification Level: 6 ($56.01 to $58.49 per hour)

The Support Worker Services (SWS) team facilitates a range of NDIS-funded supports and services for people living with disabilities (i.e. participants). This may include:

• Recruitment and maintenance of a pool of suitable Support Workers
• Matching participants supported by Kyabra with appropriate Support Workers
• Communicating with participants (and their support networks) regarding their NDIS support plans and related goals while ensuring high quality support is provided and
• Supporting Support Workers to work alongside participants (and their support networks) towards implementing their NDIS support plan and related goals.

The Manager Support Worker Services will lead the team in all aspects of day-to-day operations as well as provide support and line supervision to team members. This will involve both centre-based and outreach functions in collaboration with a range of agency and community resources/services.

This role will act as a key member of the Service Management Team and will also be expected to participate in the Organisational Management Team on a rotational basis. Availability for an on-call (after-hours) roster is also required whilst in this position.

This is a fixed-term contract to cover a period of extended leave.

Hours of Work

Applicants with the capacity to work full-time hours (76h 00m per fortnight) are preferred however applicants with part-time availability will be considered. Part-time applicants must be available to work a minimum of 45h 36m per fortnight.

KEY SELECTION CRITERIA

Qualifications & Training

• Tertiary qualification (bachelors degree or higher) in human services and/or another relevant field.

Skills Knowledge & Experience

• Demonstrated experience working in community services particularly in the disability services sector i.e. working alongside people with a disability and their support networks.
• Demonstrated leadership skills and experience in the management of a human service program including staff management administration and financial management.
• Knowledge of the NDIS Practice Standards and National Disability Insurance Scheme Act (2013) and/or other relevant legislation within the human/community services sector.
• Knowledge of Social Role Valorisation principles and a demonstrated ability to utilise these in practice.
• Demonstrated experience in the provision of client-centred and solution-focused approaches to service delivery and development.
• Understanding of and commitment to the principles of social justice as well as a demonstrated capacity to work in ways that focus on peoples strengths.
• Strong communication interpersonal and organisational skills and a collaborative approach to management.

History Checks & Clearances

This position is required to hold a current/satisfactory/positive result for the following:

• Blue Card (Working with Children Check)
• LCS2 (Personal and Criminal History Check)
• NDIS Worker Screening
• Open drivers license (Queensland).

Note it is an offence for a disqualified person to sign off on a Blue Card application form.

Desirable

• Experience working within the NDIS including knowledge of pricing arrangements and limits.
• Experience working with diverse groups while facilitating effective group discussion and consultation processes.

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to building hope in individual family and community lives using a strengths-based approach. Established in 1976 as a Sunnybank Family Support Kyabra has continued to provide support and training to thousands of individuals families and community groups in Southeast Queensland. To learn more visit our website.

Kyabra is an inclusive workplace and equal opportunity employer where human rights are respected. At Kyabra you will be given the opportunity to join a progressive organisation and be part of a cohesive dynamic team that pursues best practice within a socially just strengths-based framework which supports individual and family life/wellbeing. People of diverse cultural backgrounds abilities genders and sexual orientations are welcomed and supported.

Why work for Kyabra

At Kyabra employees can access:

• Salary packaging benefits (up to $15900 per annum) that increase your take-home pay
• Four (4) weeks of annual leave with the ability to purchase more
• Three (3) days of gifted leave between Christmas and the New Year period
• An Employee Assistance Program (EAP) with flexible support options
• Flexible working hours and work-from-home arrangements and
• A range of practice and professional development opportunities.

Access to the above may be dependent upon employment type and/or the successful completion of a probationary period.

HOW TO APPLY

If this sounds like a role for you click Apply to submit your application.

All applications MUST include:

• A cover letter outlining why you are interested in this role
• A current resume/CV and
• Reponses to all selection criteria questions (as listed in BambooHR).

Applicants that do not follow the above instructions will not be considered. Only shortlisted candidates will be contacted.

A full position description can be accessed here: you have any questions or require assistance contact our Human Resources Coordinator on (07)or

Applications close COB (4:30 pm) Monday 25 May 2026.

Required Experience:

Manager