Patient Engagement Specialist
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Job Location:
National Capital Region - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Author Healthwererevolutionizing how mental health care is delivered and we want you to be part of it! Our mission is to bring compassionate high-quality care to people with serious mental illness substance use disorders and dementia including older adults.
Wedontjust treat symptoms. We treat people fully holistically and with heart! Through our virtual-first innovative care model we deliver community-based wrap-around outpatient mental healthcareinclusive of psychiatric psychotherapeutic and care management services. We partner with primary care providers hospitals families and caregivers to keep patients out of the hospital and empower them to live healthier more connected lives.
At Author Health inclusivityisnta we build trust and drive better outcomes! We honor the unique cultures identities and stories that shape every patients experience andwerecreating a workplace where team members can show up as their fullselves too.
Ifyouredriven by purpose ready to shake up the status quo and eager to make a real impactonpeoples liveswedlove to meet the future of mental health care together!
Position Overview:
The position supports patient enrollment and acquisition through physical referral channels. This role serves as a bridge between referring providers and Author Healths care teams while directly engaging referred patients through outbound calls to introduce services confirm interest and facilitate enrollment. It ensures a smooth intake and onboarding experience from referral through activation.
Role Classification: Non-technical
Roles and Responsibilities:
- Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
- Independently organize and prioritize your workload and problem solve to meet monthly outreach and enrollment goals
- Utilize Author Healths CRM and electronic medical record to track outreach and document member consent and interaction notes accurately.
- Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support.
- Provide feedback on outreach strategies to improve and evolve our approach ensuring that weremainpatient-focused and effective.
- Participate in virtual meetings andmaintainmotivation in a fully remote dynamic work environment.
- Bachelors degree in any 4-year course
- Minimum of 1 year customer service or sales experience.
- Basicproficiencyin G-Suite and video conferencing platforms.
- Adherence to HIPAA regulations and confidentiality.
- Strong techproficiencyand comfort using technology in daily work.
- Must be willing to work in Makati or Pasig Office
- Amenable to work Monday to Friday on US business hours
- Willing to work full-time onsite.
- Strong ability toinitiateconversations and build connections quickly especially with individuals with vulnerable health care needs.
- Proficiencyin critical thinking time management and multitasking.
- Able to work independently and able to meet weekly outreach goal successfully.
- Excitement for working in an innovative fast-paced startup environment.
All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status or any other characteristic protected by law.
Genfinity as an Equal Opportunity Employer believes in each persons potential and well help you achieve yours.
All information will be kept confidential according to EEO guidelines.
Privacy Notice & Consent
We value your privacy. By submitting your information through this form you are applying for a position at Genfinity Philippines Inc. and voluntarily providing personal information including your name contact details and resume.
This information will be collected and processed solely for recruitment purposes including evaluating your qualifications assessing your skills verifying your background and contacting you about your application. As part of the recruitment process identity verification may be conducted at a later stage i.e. post-offer stage which may require the collection and review of valid identification documents. Your personal data will be processed in accordance with the Data Privacy Act of 2012.
You have the right to access correct or withdraw your data at any time. For more information please refer to our Privacy Policy or contact our Data Protection Team at .
By submitting this form I acknowledge that I have read and understood the above Privacy Notice and hereby give my free informed and voluntary consent to the collection and processing of my personal information by Genfinity Philippines Inc. for recruitment purposes.
Required Experience:
Senior IC
