Junior Production Support Engineer (L2)

Position Description:

Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Job Title: Junior Production Support Engineer (L2)
Position: Software Engineer
Experience: 2-4 Years
Category: Software Development/ Engineering
Shift: General
Main location: Chennai
Position ID: J0426-2316
Employment Type: Full Time
Education Qualification: Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Position Description: We are looking for an experienced Junior Production Support Engineer (L2)to join our team. The ideal candidate should be passionate about coding and developing scalable and high-performance applications. You will work closely with our front-end developers designers and other members of the team to deliver quality solutions that meet the needs of our clients.

Your future duties and responsibilities:

Monitor production systems and ensure application availability and performance
Handle incident management and perform initial triage and resolution
Analyze logs to identify issues and support root cause analysis (RCA)
Work on production issue analysis and coordinate with L2/L3 teams for fixes
Set up and maintain monitoring/alerting in tools like Geneos New Relic Scribe GCO
Track and manage tickets using tools like ServiceNow or Jira
Follow escalation procedures and ensure SLA adherence
Support deployment validations and post-release monitoring

Required qualifications to be successful in this role:

Must-Have Skills:
Basic experience in Production Support / Application Support
Knowledge of incident handling and troubleshooting
Familiarity with log monitoring and analysis
Exposure to monitoring tools (Geneos / New Relic / similar tools)
Good-to-Have Skills:
Basic understanding of Linux/Unix environments
Knowledge of SQL for basic queries
Good communication and coordination skills
CGI is an equal opportunity addition CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills:

• English
• Incident Management
• Linux
• Oracle

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.