Community Outreach Specialist

Empire Access

Job Location:

Scranton, PA - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Overview: Empire Access is a leading telecommunications provider offering high speed fiber internet solutions telephone and television service. Our mission is to create a connected future delivering fast reliable and high-quality connectivity to our customers through our state-of-the-art fiber optic network known for award-winning internet speeds and an industry-leading Net Promoter Score (NPS).

Benefits & Employee Perks

Comprehensive Health Insurance: Medical Dental Vision and additional Supplemental lines of coverage.
Employee discounts: Discounts on Empire Access services and products for eligible employees.
Employee Assistance Program.
Competitive pay rates with opportunities for growth.
Retirement Plan- 401k plan with up to a 6% company match to help you save for the future.
Paid Time Off: Generous paid time off such as vacation sick holidays floating holidays personal time.
Employees also get their birthday off each calendar year.
Employees dependents under the age of 18 get a birthday card and a $25.00 check each calendar year during the month of their birthday.
Training programs and Career advancements.
Employee Recognition Kudos Program
Years of Service recognition.
Annual Employee Summer Picnic and Holiday Party Employee Appreciation Days and a casual working environment.

Job Summary:
Empire Fiber Internet is hiring a Community Outreach Specialist to drive customer growth through field marketing local partnerships and PR. This is a high-impact in-market role responsible for generating qualified leads increasing conversions and expanding brand visibility across Pennsylvania and New York.
You will own community activation - executing events building partnerships and creating local awareness that directly translates into sales. Success in this role is measured by leads orders and revenue contribution.

Key Responsibilities:

Community & Event Activation

Execute local events sponsorships and community initiatives to generate leads and drive customer sign-ups.
Plan and run events with clear performance targets: traffic qualified leads appointments and orders.
Equip Sales teams for success at events (setup staffing messaging and collateral) to maximize conversion.
Ensure consistent execution and lead handoff across Pennsylvania and New York markets.
Partner with PR to amplify events and increase top-of-funnel demand.
Track and report full-funnel performance (leads orders ROI) and continuously improve results.

Partnership Development

Identify cultivate and manage community partnerships that create a steady pipeline of leads and referrals.
Develop relationships with chambers municipalities local businesses and community organizations.
Expand and activate MDU/property manager partnerships to unlock new customer growth opportunities.
Turn partnerships into measurable revenuelead volume conversion and sales/installs.

PR & Brand Visibility

Drive local PR that builds trust and increases market awareness.
Work with PR partners on media outreach new market and product launches and community storytelling.
Identify and secure award opportunities; manage submissions and promotion of wins.

Market Insights & Growth

Serve as the in-market voicebringing back competitive intel customer feedback and conversion insights.
Partner with Sales and Marketing to refine messaging offers and targeting.
Identify and execute new growth opportunities (events partnerships MDUs

Requirements:

Highly outgoing and persuasive; strong presence in community and networking environments
Results-driven with clear ownership of lead generation and customer acquisition
Strong relationship builder with disciplined follow-through
Organized and metrics-focused; able to manage multiple activations and partnerships
Comfortable in a field-based role with regular travel across PA and support in NY
Effective cross-functional collaborator (Sales Marketing PR)
Valid drivers license: ability to work evenings and weekends as needed

Education and Experience:

Bachelors Degree or equivalent exp
3 years of experience in community outreach field marketing PR events or business development
Proven track record executing events or partnerships that drive measurable results
Experience in telecom broadband real estate/MDUs PR or local business engagement preferred

Working Conditions: Prolonged periods of sitting at a desk and working on a computer. Ability to lift-up to 20 pounds at a time. Occasional on-site visits or attendance at industry events may be required.

Required Experience:

Company Overview: Empire Access is a leading telecommunications provider offering high speed fiber internet solutions telephone and television service. Our mission is to create a connected future delivering fast reliable and high-quality connectivity to our customers through our state-of-the-art fib...