Manager Professional Standards & Regulations

• Full time
• Ongoing
• Hybrid office and work from home

The Position:

This position is responsible for leading and managing the delivery of AASWsregulatory functions and providing informed and sound advice on regulatoryrelated matters.

Key areas of accountability include ensuring the programs within this delegation are managedto a high level of probity integrity and professionalism. This includes themanagement and oversight of the standards and regulatory functions and serviceareas of the AASW including:

• the effective delivery of AASWs Ethics Consultation and Complaints Management Processes ECMP including supporting the National Ethics Committee
• the effective delivery of the MEA program and its operational activities and
• the effective delivery of the Credentials program and its operational activities.

About the Association:

The Australian Association of Social Workers (AASW) is the professionalrepresentative body of social workers in Australia with more than 17000members. The AASW sets the benchmarks for professional education and practicein social work and has a strong voice on matters of social justice humanrights and issues that impact upon the quality of life of all Australians.

Your key responsibilities:

Strategic Alignment of Service Delivery Structures Systems and Processes
Ensure all areas of accountability align with AASWs strategic objectives risk appetite and bestpractice including:

• reviewing and aligning structures processes and practices to support apublic safety approach to service delivery
• ensuring effective use of available resources and capabilities
• ensuring all service delivery processes are documented and regularly reviewedfor continuous improvement
• reviewing relevant policies procedures and systems
• developing and implementing systems and processes to ensure legal compliancein data capture storage and use
• supporting data capture analysis and reporting across functions
• identifying improvements across service areas to better align regulation andcompliance outcomes
• ensuring appropriate staffing and expertise and
• ensuring appropriate contractors and expertise.

Ethics Complaints Management


This role is accountable for effective management and delivery of key outcomeswith support from the Team Leader across:

• the Ethics Bylaws Ethics Complaint Management Program and related governingdocuments and procedures
• preliminary assessments of alleged breaches of the Code of Ethics andPractice Standards against set criteria
• internal complaint dispute resolution and mediation processes to ensurefairness due process natural justice and timely resolution
• eligible referrals of misconduct and compliance matters in line with EthicsBylaws and governance requirements (e.g. privacy)
• case management of misconduct and complaints under AASW Ethics Bylaws and theComplaints and Misconduct Management Process
• liaising with and providing secretariat support to relevant parties ( respondents councils panels mediators)
• management of files related to misconduct and complaints in accordance withprivacy legislation
• maintaining integrity and probity of the Complaints and Misconduct ManagementProcess.

Migration Eligibility Assessments MEA & Credentialing Program

This role is accountable for the effective management andsuccessful delivery of key outcomes and for the effective management andsuccessful delivery of key outcomes with the support of the Team Leaderacross the following areas of responsibility:

• ensuring effective and efficient processing of overseas applications andapplicants seeking membership of AASW and/or recognition of their social workqualifications as part of the Federal Governments skilled migration programme
• ensuring it is managed in accordance with the DESE Guidelines and/ordocumented processes.
• benchmarking processes and processing with external assessing agencies.
• Making sure the AASW is kept up to date with Government policy changesas it relates to skilled migration and immigration.
• Oversee the review of relevant policies procedures and guidelines andensure ongoing quality improvements.
• Conduct periodic reviews of programme areas including communication andinformation/data management systems to ensure processes remain robusteffective and efficient and reflect best practice
• the effective and efficient assessing of the AASW credentials.
• ensuring the credentialling program is best practice workingefficiently and assessments are conducted in accordance with programguidelines.
• the regular calibration of assessment outcomes by external assessorsincluding the development and review of calibration tools.
• the review of relevant policies procedures and guidelines and ensureongoing quality improvements.
• a high-level of excellence and professionalism when processingapplications responding to applicants and adhering to documented processes.
• conducting periodic reviews of programme areas including communicationand information/data management systems to ensure processes remain robusteffective and efficient and reflect best practice.
• facilitating annual audits across program areas or as frequently asrequired i.e. health insurers Medicare etc.

Team Leadership & Development

• For those service areas of accountability lead and manage the planning operational deliveryand continuous improvement of departmental activities.
• Model behaviours aligned with AASW values behaviours and the Code of Conduct.
• Motivate and coach the team to develop and apply their knowledge and skills for effectiveservice delivery.
• Ensure each team member has a personal work plan with clear OKRs.
• Monitor individual and team performance providing regular feedback and guidancethrough AASWs review and development process.

Key selection criteria:

• Relevant tertiary qualifications in Social Work Law Quality and Risk or Professional Complaints and Misconduct management.
• A comprehensive understanding of the AASW Code of Ethics or the ability to acquire thoroughknowledge.
• Knowledge and experience in complaint and misconductmanagement and the use of alternative dispute resolution and mediationstrategies.
• Sound understanding of the principles of natural justice administrative law and orgood governance.
• Demonstrated experience in professional standards andhow the standards work to maintain the respect and integrity of a profession.
• Demonstrated understanding of the compliance role in a self-regulating profession.
• Demonstrated high-level communication skills including verbal written and report-writingskills.
• Ability to work well under pressure and respond flexibly to changing circumstances.
• Excellent time management skills.
• Demonstrated experience with continual quality improvement frameworks and theirimplementation e.g. internal auditing processes.
• Demonstrated ability to effectively manage several projects and deliver to deadlines.
• Ability to ensure privacy and confidentiality over information provided as appropriate and use a high level analytical and research skills.
• Proficiency in the use of information technology including CRM systems.
• Team management and leadership skills with excellent organisational planning skills withinterpersonal skills.

How to Apply

The AASW is committed to equal opportunities in employment and embraces diversity andinclusion in its workforce. We encourage applications from culturally andethnically diverse communities particularly those underrepresented in thesocial work profession including the Aboriginal and Torres Strait Islandercommunities and people with a disability.

To be considered for this role your application must include your résumé and a coverletter addressing the key selection criteria listed above.

Applications close 29th of April 2026 however we reserve the right to end the closing dateearly. Please direct any queries to: